Manager: Health Navigation

Legacy Community Health•Houston, TX

1d•Onsite

About The Position

Are you ready to make a meaningful impact in community healthcare? At Legacy Community Health, we're searching for a passionate Health Navigation Manager to join our dynamic team. In this pivotal role, you'll be deeply integrated into our care team, promoting culturally competent, patient-centered care and supporting our agency initiatives through outreach and community engagement. Role Highlights: Be a vital part of our mission to improve community health services. Work Environment: Enjoy a collaborative and supportive team setting. Impact: Contribute to strategic planning, quality improvement, and program evaluation. Growth Opportunities: Benefit from mentorship and personal development within our organization. Mission-Driven: Help us deliver compassionate healthcare to those who need it most.

Requirements

High School diploma or equivalent is required.
Three (3) years direct patient care working in a community health or equivalent setting.
Proficient in Microsoft Office suite, SharePoint, and ability to rapidly learn additional software systems as needed.
Ability to travel between sites as needed and attend virtual and in-person meetings as scheduled.
Ability to work independently and meet multiple deadlines consistently.

Nice To Haves

Experience working in the field of HIV prevention and/or linkage to care highly preferred.
Experience working within electronic medical record system EPIC.
Experience completing data extraction and/or analysis for grant reporting purposes.
Experience leading a programmatic initiative in a community health or equivalent setting.
Bilingual / Spanish fluency preferred.

Responsibilities

Manage team scheduling and time approval.
Provide coaching and training to staff, serving as a liaison between navigation staff and leadership.
Assist the Director with routine reports and data configuration, including data entry into external reporting portals.
Track and report on program evaluation indicators, such as retention in care and biomedical adherence.
Assist with quality improvement initiatives to enhance service delivery and outcomes.
Participate in strategic planning and development of new protocols or service enhancements.
Monitor productivity and performance metrics for staff and program outcomes.
Attend community meetings/trainings and participate in relevant committees.
Maintain inventory of clinic supplies and ensure proper specimen handling.
Support the implementation and monitoring of new programs and agency initiatives.
Serve as a member of an inter-disciplinary clinic and care team, promoting effective working relationships.
Implement health education programming to improve patient wellness and self-efficacy.
Provide information, referrals, and assistance to improve patient independence and health.
Guide patients in navigating the system of care to achieve health goals.
Establish and maintain referral processes and resource lists.
Work within a primary care medical home, applying a team-based approach to care.
Ensure positive patient experiences through high standards of customer care.
Document all patient services in the electronic health record and other data systems.
Manage patient schedules and desktop in the electronic health record system.