Manager, Health and Social Services – Central/Northern Indiana

UnitedHealth Group•Indianapolis, IN

5d•$91,700 - $163,700•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Health and Social Services Manager will lead a care management team while overseeing day-to-day clinical operations and health plan clinical initiatives to support achieving quality and affordability targets. The HSS Managers will support a team within different regions in Indiana. Responsibilities will include process improvement, execution of clinical decision processes, and team management, to include performance management and implementation of program initiatives. If you reside in Central or Northern Indiana, you will have the flexibility to work remotely as you take on some tough challenges. Approximately 25-50%25 of field-based travel in Indiana.

Requirements

Must possess one of the following: Indiana licensed registered nurse in good standing with 3+ years of case management experience OR Indiana Master’s Social Worker with 3+ years of case management experience OR Bachelor’s and/or Master’s degree in social work, gerontology, counseling, psychology, or nursing with a minimum of 2 years full time direct service experience with the elderly or disabled which includes assessment, care plan development, and monitoring
2+ years of leadership experience with responsibility for team performance OR 3+ years of experience as a UnitedHealthcare care coordinator/case manager with experience serving as a peer mentor and/or coach
2+ years of experience providing support or care coordination for older adults
2+ years of experience working within the community health setting in a health care role
2+ years of experience facilitating and working in coordination with an interdisciplinary team
Intermediate level of proficiency in MS Office skills, including Word, Excel, Outlook, and PowerPoint
Resident of state of Indiana
Reliable transportation and the ability to travel within assigned territory to meet with employees, members, and providers

Nice To Haves

Experience with Long Term Service and Supports or Waivers Program
Management experience in managed care setting
Proven ability to navigate a TEAMs environment

Responsibilities

Selects, manages, develops, mentors and supports staff in designated department or region
Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results
In order to meet the unique needs of our members, have an intimate understanding of the contractual requirements
Identify, select, structure, and prioritize process improvement projects, ultimately implementing changes to meet program requirements
Conducts monthly audits of staff and participates in all other required audits and business monitoring
Ensures standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence
Participates in training and coaching of direct reports as needed
Collaborates across Optum and UHG and interacted with Medical Directors, Senior Leaders, Quality, and other stakeholders