Manager - HCM Experience

Penske•Cumru Township, PA

6d•Onsite

About The Position

The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise. A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem. This position is based out of our corporate headquarters in Reading, PA and is fully on-site.

Requirements

Experience with Oracle HCM platform
Experience with Help Desk Module
Experience with Tier 0 self-service capabilities
Experience with agentic AI
Experience presenting new features and enhancements to stakeholders
Experience gathering and prioritizing cross-functional requirements
Experience managing product backlog
Experience overseeing configuration and development efforts
Experience facilitating workouts and large-scale meetings
Experience coordinating user acceptance testing
Experience guiding stakeholders through technical options
Experience with best practices and global process standards
Experience participating in user communities
Experience developing Statements of Work (SOWs)
Experience managing vendor-delivered solutions
Experience leading, developing, and inspiring a team
Experience setting clear performance expectations
Experience conducting associate reviews
Experience establishing team goals
Experience creating development and stretch opportunities
Experience fostering a collaborative, high-performing team culture

Responsibilities

Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.
Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.
Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.
Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy.
Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards.
Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production.
Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.
Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards.
Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities.
Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines.
Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels.
Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities.
Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement.
Other projects and tasks as assigned.