Manager, HAS Administrative Operations

University of California, Irvine•Irvine, KY

26d•Onsite

About The Position

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. Student Housing is a self-funded, large and complex campus department consisting of 6 housing communities and 3 support units, with more than 300 staff employees, 300-400 student employees and an annual operating budget of $120 million. Student Housing provides housing for approximately 9,000 undergraduates, graduate students and their families in over 250 buildings and approximately 3.3 million sq. ft. Currently, Student Housing houses 51% of UCI's enrolled students (in conjunction with American Campus Communities, UCI's 3rd party housing partner) with a goal of housing 60% as part of the campus Long Range Development Plan (LRDP). Student Housing also provides maintenance and repair services to student residents. This role uses skills as a seasoned and experienced administrative professional to manage, plan and administer the operations of Student Housing. Perform short- and long-term planning for the organization. Supervise staff. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Under the general direction of the Senior Director of Housing Administrative Services (HAS), incumbent serves as an active member of the HAS management team and independently provides direction for administrative operations within HAS. This includes staff management, data entry and analysis, workflow, and project management. Provides oversight for the undergraduate application and contract assignment area, dissemination of Housing information, customer service, student housing accounts counseling, executive administrative support, general administrative analysis, and HAS facilities maintenance.

Requirements

Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
Skill to conceptualize, organize, and direct projects.
Ability to use discretion and maintain confidentiality.
Strong skills in short-term planning, analysis, problem-solving, and customer service.
Skill to recruit, hire, train, manage, and evaluate staff.
Skill to interact with all levels of the University community.
Skill to diagnose and resolve problems using analytical abilities.
Skill to assess priorities and determine short term and long term objectives.
Skill to write and organize reports for management and present data through clear and understandable formats.
Bachelor's degree in related area and / or equivalent experience / training
5-8 years experience in higher ed administration
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of UCI Housing policies and procedures.

Responsibilities

Manage, plan and administer the operations of Student Housing.
Perform short- and long-term planning for the organization.
Supervise staff.
Provide direction for administrative operations within HAS.
Provide oversight for the undergraduate application and contract assignment area.
Provide oversight for dissemination of Housing information.
Provide oversight for customer service.
Provide oversight for student housing accounts counseling.
Provide oversight for executive administrative support.
Provide oversight for general administrative analysis.
Provide oversight for HAS facilities maintenance.