Manager, GTM - Field Readiness

ServiceNow•West Palm Beach, FL

About The Position

This role is responsible for defining and executing program plans with cross-functional Go-To-Market (GTM) teams to ensure commercial and operational readiness for product launches. The individual will influence and collaborate cross-functionally to align functional plans, identify, and manage risks and issues to resolution for successful launches. Key responsibilities include ensuring comprehensive planning, defining and managing Key Performance Indicators (KPIs) across the product lifecycle, and driving action plans to improve these KPIs. The role also involves leading initiatives for NPI transformation, including digitization and automation, developing and executing detailed project plans, and conducting thorough analysis to provide data-driven recommendations. A customer/partner lens will be applied across the customer journey to identify and execute optimization opportunities.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven experience in product release management and launching SaaS offers.
Strong program/project management skills & strong facilitation skills.
Leading diverse, high performing matrixed teams.
Highly analytical, fact driven, and process orientated mindset.
Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables.
Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results.
Well-versed in SaaS business processes and customer lifecycle.
Ability to challenge the status quo and develop mindshare to drive towards a common goal.
Combination of strong intellect, exceptional active listening skills, and creative problem solving skills.
Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences.

Responsibilities

Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch.
Ensuring comprehensive planning including post sale readiness.
Define & manage KPI’s (leading, lagging indicators) across product lifecycle.
Accountable for identifying and driving action plans cross-functionally to improve KPI’s.
Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects.
Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives.
Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality.
Lead NPI launches, refining & optimizing processes.
Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions.
Deliver progress updates to stakeholders and leadership.
Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.