Manager, Group Sales

Hard Rock Hotel & Casino Ottawa•New York, NY

1d•$100,000 - $146,300•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. We are seeking a Group Sales Manager to join our team. This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. The Group Sales Manager is responsible for effectively establishing and managing client relationships and accounts for their respective market segment, achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

Requirements

3–5 years’ experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.
Experience with the group sales segment.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
Natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.
Ability to anticipate needs, solve problems, and maintain high standards.

Nice To Haves

Anticipate guest needs and act with intention
Deliver service that is both polished and personal
Take ownership of every detail of the guest journey
Contribute to a collaborative, energized, and high-performing culture

Responsibilities

Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
Follow up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.
Assist in the development and implementation of quarterly Sales Action Plans.
Coordinate with different departments any specific event requirements including individual room reservations, special menus to accommodate dietary preferences, and event set-up requests.
Attend BEO and Resume meetings.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property.
Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Execute all responsibilities with a focus on consistency, attention to detail, and elevated service standards.