(Internal) Manager, Grid Operations

The Mosaic Company•Renton, WA

7d•$175,000 - $240,000•Hybrid

About The Position

The Manager, Grid Operations has dual responsibility for both leadership and coaching of Grid Operations resources and fulfilling billable hours for project work. The Manager, Grid Operations oversees and provides support to Grid Operations team members focused on the advanced training of electric system operations. The Manager, Grid Operations is responsible for stepping into various roles on a client project and may be involved in front-end analysis, reviewing and consulting on as-is job responsibilities, on-the-job performance, work processes, and developing recommendations to improve operational performance. The position supports the design and development of training and evaluations for customers alongside Instructional Designers. The Manager, Grid Operations partners with the Vice President, Grid Operations to support team culture, provide timely feedback, and support the professional development of team members. The Manager is viewed as a trusted resource by the internal team, leadership, and clients.

Requirements

Demonstrated exceptional interpersonal and leadership skills on multiple Mosaic projects with an ability to lead and influence teams and clients.
Experience holding project leadership roles, including PM, Workstream Lead, or other roles that required leadership of a team.
Ability to navigate complex and ambiguous situations using advanced interpersonal, communication, and time management skills.
Eight plus years of experience as a System Operator, Dispatcher for electric transmission and/or distribution (e.g., electrical, generator, or grid operations training experience; system operating experience in an energy control center, or electrical generator operator experience).
Two plus years presenting electrical or operations training; experience creating simulation scenarios.
Experience with ABB, OSI, GE, or Schneider Electric systems and tools.
Excellent organizational skills with an ability to work on multiple projects simultaneously.
Demonstrated decision-making ability in production deadline-driven environment.
Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters, including executive level leadership.
Demonstrated ability to stay current with changing technology and learning trends.
Excellent presentation, written, and verbal communication skills.
Bachelor of Science degree in an Electrical Engineering discipline, or equivalent experience.

Responsibilities

Build and maintain trusted relationships with client operational and executive leadership, fostering collaboration and alignment on strategic priorities.
Serve as a key liaison between Mosaic and the client, participating in leadership meetings, project discussions, and operational planning sessions.
Represent the Vice President, Grid Operations in client meetings and discussions as needed, ensuring consistent communication, timely follow-up, and alignment with project objectives.
Lead the day-to-day activities of assigned Grid Operations resources, including Grid Operations Instructional Experts (GOIEs), ensuring work is prioritized, client commitments are met, and project deliverables are completed on schedule.
Provide coaching, mentoring, performance feedback, and professional development opportunities to assigned team members.
Coordinate complex training programs and operational initiatives across multiple control centers, dispatch organizations, and operational workgroups.
Lead and collaborate with geographically dispersed teams while balancing client priorities, operational schedules, resource needs, and project commitments.
Monitor project status, client satisfaction, resource needs, risks, and emerging concerns, proactively communicating issues and recommending mitigation strategies.
Partner with Mosaic leadership to ensure successful client delivery while supporting strategic growth initiatives and identifying opportunities to expand client value and services.
Identify emerging client needs, operational challenges, and future opportunities, collaborating with the Vice President, Grid Operations and client leadership to develop solutions that improve outcomes and strengthen long-term relationships.
Develop strong relationships with utility leadership and effectively partner with executive stakeholders to support strategic business objectives.
Proactively gathers performance feedback and provide timely and effective coaching with a focus on areas of growth, opportunity, successes, and lessons learned.
Conducts performance review and feedback sessions with direct reports.
Cascades company communications to direct reports and provide leadership in adoption of change.
Identifies resource strengths and potential and adapts to different skills and styles to develop capabilities in direct reports and project team members.
Provides day-to-day support to team members and proactively finds solutions that address concerns.
Serves as a Mosaic brand ambassador to promote the Mosaic brand with employees, clients, and the community at large.
Collaborates with Managers across the organization to implement new ideas and best practices that result in growth and increased employee and customer success.
Partners with Grid Operations leadership to ensure that direct reports are meeting or exceeding performance expectations, meeting client and team expectations, and successful in their project role.
Works with Client Operations leaders to define/address personnel knowledge and skill gaps.
Leverages Electric Operations expertise and experience to develop role-based job/task analysis deliverables for electric operations job positions.
Provides industry expertise for the creation of future state "To Be" business process and derives the associated business outcomes.
Evaluates training materials and training effectiveness to ensure end-user needs are met, including upkeep of training database tracking end-user performance.
Promotes training/line partnership by developing a professional rapport with customers.
Partners with customers to derive training requirements related to Electric Operations job processes.
Partners with Instructional Design Consultants to design and develop training materials and continuing education for Operations job roles, using a variety of instructional media.
Collaborates on training delivery and supports customer training team to ensure that they meet training requirements.
Delivers lectures, group discussions, practice activities, and assessments in support of course objectives.
Partners with Instructional Design team to build scenarios for computer-based practice activities and generate related data to populate the online learning environment.
Act as a Trusted Advisor on electric operations projects to support overall electric operations project success.