Manager, Governance & Controls

KPMG•Abbotsford, BC

About The Position

The Manager, Governance & Controls leads the day-to-day operation of KPMG Canada’s HR System of Quality Management (SoQM) Office. The role plans, coordinates, and monitors HR’s annual quality management workplan and recurring SoQM activities, partnering with HR SoQM Process Owners and Control Operators, HR Business Owners, and the Firm’s SoQM Quality and Testing & Remediation teams. The position supports risk assessment, scoping, control design and implementation, governance reporting, stakeholder enablement, remediation, and continuous improvement of HR quality management practices. It translates quality management requirements into practical processes, tools, and guidance that support HR’s day-to-day work.

Requirements

3–5 years of experience with internal controls, audit, governance, quality management, compliance, or process improvement; experience in a professional services environment is preferred.
Experience reviewing, documenting, or improving business processes.
Excellent analytical and problem-solving skills, with strong attention to detail.
Excellent written and verbal communication skills, including the ability to explain complex concepts practically and clearly.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to build effective working relationships across teams and influence outcomes without formal authority.
Strong Microsoft Excel, Word, and PowerPoint skills.
Ability to work independently while contributing to a collaborative team environment.
Business-level English proficiency; written and oral fluency in English is required.
Ability to support and collaborate with English-speaking colleagues or stakeholders.
Ability to create, interpret, and/or apply policies, practices, employment laws, and/or regulations in the regular course of employment.

Nice To Haves

CPA, CIA, CRMA, or CISA designation.
Experience in a professional services environment.
Power BI experience.

Responsibilities

Plan, coordinate, and monitor HR’s annual quality management workplan and recurring SoQM activities.
Partner with HR Business Owners and other stakeholders to improve HR processes, strengthen controls, and integrate SoQM requirements into day-to-day operations.
Support risk assessment and scoping for control design and implementation, ensuring controls address relevant quality risks and business processes.
Support responses to findings and observations, including root cause analyses, remediation planning, and timely resolution.
Contribute through cross-functional collaboration to developing and improving internal processes, control design, policies, and procedures.
Develop practical guidance, learning resources, tools, and ongoing support to help HR stakeholders understand and fulfill their quality management responsibilities.
Serve as the key point of contact for operational guidance on HR SoQM activities.
Develop and maintain documentation and knowledge resources supporting consistent execution of HR’s SoQM responsibilities.
Provide governance, operational, analytical, and coordination support for recurring and emerging HR SoQM priorities, including the SoQM KPI program, quarterly exit interview reporting, GPS Action Plan updates, and related management updates.