Manager, Go-to-Market Coordinators
About The Position
Toast is looking for a Manager of Go-Live Sales Coordinators whose primary goal is to hire, train, and lead Toast’s G0-Live Sales Coordinator team. These Sales Coordinators are responsible for supporting a backlog of business to help move customers through the post-sale, pre-onboarding journey including: collecting financial and business information from the customers, realigning projects with the onboarding team that have gone stale, working cross-departmentally with sales and onboarding and maximizing the volume of projects that move forward each month. This role will require close partnership with Sales Leadership and POS Onboarding Leadership. In this role, the Go-Live S/C Manager will be responsible for productivity, customer satisfaction, metrics analysis, performance management, and revenue of their team of Coordinators. This includes managing cross-functional relationships with POS Onboarding Consultants and Sales Leaders to find ways that drive the POS Onboarding team’s overall productivity and performance.
Requirements
- At least 3 years of customer service, project management or payroll experience in comparable industries
- Strong leadership, teamwork, communication & cross-departmental collaboration skills
- Excellent customer service skills with the ability to coach and train others to do the same
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements.
- Proficiency in Salesforce and the Google suite of software required.
Nice To Haves
- Leadership experience is preferred, though a senior individual contributor may be considered.
Responsibilities
- Develop, support, and coach your team of Go-Live Sales Coordinators including 1:1’s, team meetings, and ongoing enablement and professional development
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
- Understanding the needs of the business to identify and target areas of opportunity within various project backlogs.
- Play a key role in interviewing, hiring, and enabling team members to support the goals of the business in scaling operations efficiently
Benefits
- Base salary, commission, and bonus (if eligible)
- Uncapped commissions
- Equity (if eligible)
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
