Manager - Global Unified Communications

Arthrex•Pelican Bay, FL

About The Position

Arthrex is a global medical device leader known for innovation in orthopedic technology and world‑class medical education. We are seeking a Manager, Global Unified Communications with deep expertise in delivering enterprise‑grade communication and collaboration platforms. This leader will oversee a high‑performing team responsible for architecting, designing, and supporting our global UC infrastructure, while driving process maturity and continuous improvement across all services. The role will play a key part in shaping long‑term IT strategy—evaluating emerging technologies, identifying consolidation opportunities, and ensuring effective lifecycle management of our communication platforms. Success in this position requires exceptional communication and analytical abilities, strong technical project leadership, and a strategic mindset. Join a global organization dedicated to Helping Surgeons Treat Their Patients Better™.

Requirements

Bachelor’s degree in computer science or related field required, Masters in MIS/CIS preferred
7+ years’ experience supporting and managing IT infrastructure required
2 years’ leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, and project management responsibilities required
Hands-on experience in Enterprise IT Infrastructure system architecture, design, implementation, and support is required. Expected experience may include Microsoft Teams Direct Routing, Genesys Cloud CX, Cisco CUCM with supporting services
Understanding of Virtualization, Networking and Firewall technologies
Excellent communication skills and customer service orientation
Strong project management skills, PMP certification or equivalent a plus

Nice To Haves

Unified Communications related technical certifications for Microsoft, Genesys and/or Cisco are highly desirable

Responsibilities

Supervision and mentorship of assigned Global Infrastructure Analysts
Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
Act as point of contact for global business departments
Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
Maintain the team’s knowledge base for related services
Drive incident escalation and outage management
Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
Build and maintain necessary contractor, provider and vendor relationships
Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
Maintain high performance on assigned group SLAs
Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing