Manager, Global Security Operations Center (G -SOC) — Corporate

SecurTec•West Palm Beach, FL

2d•Onsite

About The Position

This position leads SecurTec's Global Security Operations Center (G-SOC) from our West Palm Beach corporate headquarters. The G-SOC is the operational nerve center of SecurTec - a 24/7 hub that monitors client sites, supports field officers, and coordinates the company's response to incidents and large-scale emergencies. The G-SOC Manager is responsible for the people, processes, and technology that keep this center running at the highest standard around the clock. The G-SOC Manager oversees the day-to-day operations of SecurTec's 24/7 Global Security Operations Center and leads the team of operators and analysts who staff it. The G-SOC handles operational support for field officers, real-time monitoring and dispatch, threat intelligence, communications coordination, quality assurance, and after-action reporting. During declared events, the G-SOC also activates as SecurTec's Emergency Security Operations Center (E-SOC) for natural disaster response (hurricanes, typhoons, floods, fires) and other large-scale emergencies (pipeline ruptures, public health emergencies, civil unrest). The Manager is responsible for ensuring the G-SOC is fully staffed, fully trained, and operationally ready at all times.

Requirements

5+ years of progressive experience in security operations, GSOC/SOC operations, emergency management, military operations, or law enforcement dispatch/command
2+ years of supervisory or management experience leading operational teams
Strong working knowledge of security monitoring technology (CCTV, access control, alarm systems, dispatch platforms, mass notification)
Demonstrated experience with incident command, crisis communications, and emergency response
Excellent written and verbal communication skills, including the ability to brief executives and clients
Strong analytical, organizational, and decision-making skills
Ability to remain calm and decisive under pressure during high-stakes events
Ability to work Monday – Friday core hours and serve in a rotating weekend on-call rotation
Ability to pass a background check and drug screening

Nice To Haves

Bachelor's degree in Security Management, Emergency Management, Criminal Justice, Homeland Security, or related field
Prior military, law enforcement, or federal security background
Industry certifications such as CPP, PSP, PCI, ASIS, or FEMA ICS / NIMS credentials
Experience operating during named-storm or large-scale disaster activations

Responsibilities

Lead, schedule, train, and develop the G-SOC team of operators and analysts; maintain 24/7/365 staffing coverage and conduct performance reviews and quality assurance evaluations
Develop and maintain SOPs, post orders, and response playbooks for all G-SOC functions
Oversee real-time monitoring and dispatch across CCTV, alarms, access control, guard tour systems, and mobile patrol response
Ensure timely and professional support to field officers on operational matters including timekeeping, scheduling, coverage, and incident response, serving as the escalation point for complex issues
Oversee threat intelligence and situational awareness operations, ensuring timely briefings and alerts are delivered to leadership, site supervisors, and clients
Support travel security and executive protection operations, including monitoring of traveling executives and high-profile clients
Serve as the central communications hub during incidents, coordinating with local, state, and federal law enforcement, fire, EMS, and emergency management agencies
Manage and maintain G-SOC technology platform(s) (CETRUCES) and partner with IT and cybersecurity on integrated threat events
Conduct quality assurance auditing of officer activity, post compliance, and patrol completion to identify trends and improvement opportunities
Oversee preparation of incident reports, after-action reports, and operational and intelligence reporting to executive leadership and clients
Activate and lead the Emergency Security Operations Center (E-SOC) during natural disasters and large-scale emergencies, including hurricanes, floods, fires, pipeline incidents, public health emergencies, and civil unrest