Manager, Global Recruitment Operations

West Pharmaceutical Services • Uwchlan Township, PA

5d • Hybrid

About The Position

The Manager, Global Recruitment Operations leads Talent Acquisition Operations and shapes the systems, processes, and governance that support hiring effectiveness across the organization. The role oversees the Talent Acquisition infrastructure, including applicant tracking system administration, recruiting technology optimization, operational workflows, data integrity, reporting, and metrics. It is accountable for scalable, efficient, standardized processes that improve service delivery and stakeholder experience and enable informed workforce planning and hiring decisions.

As a strategic partner to business leaders, HR, and internal stakeholders, the role translates hiring needs into operational plans, provides visibility into pipeline health and hiring performance, and identifies process improvements across Talent Acquisition. The manager leads the day-to-day team, aligns recruiting operations with business priorities, supports hiring governance and compliance, and provides hands-on requisition or surge hiring support when critical business needs arise. The position is hybrid, with three onsite days per week, and requires up to 5% travel.

Requirements

• Bachelor's degree or equivalent experience in Business or a Human Resources discipline.
• At least 8 years of professional experience.
• At least 5 years of experience in Talent Acquisition, Talent Acquisition Operations, Recruiting Operations, HR Operations, or a related function.
• Prior experience leading or managing a Talent Acquisition, Recruiting Operations, or HR support team.
• Strong written and verbal communication abilities.
• Relationship-building skills across managerial, direct-report, and cross-functional audiences.
• Excellent consultative skills and demonstrated success building collaborative relationships across departments and organizational levels.

Nice To Haves

• Experience administering and optimizing applicant tracking systems and Talent Acquisition technologies; direct experience with SuccessFactors, SharePoint, and Career Site processes is strongly preferred.
• Demonstrated experience owning and optimizing Talent Acquisition processes, procedures, and service delivery models in a complex, fast-paced business environment.
• Experience developing, tracking, and analyzing Talent Acquisition metrics, dashboards, and KPIs to support workforce planning, operational effectiveness, and business decisions.
• Experience establishing and driving process governance, standardization, and continuous improvement initiatives across Talent Acquisition or HR operations.
• Experience partnering with business leaders, hiring managers, HR partners, HRIS, IT, Procurement, and external vendors on hiring operations and system or process enhancements.
• Experience managing vendors and external recruitment agencies, including performance oversight, service expectations, and contractual or procurement requirements.
• Experience owning or supporting candidate experience and onboarding processes, including interview scheduling, offer process administration, and background check coordination.
• Strong background in data accuracy, reporting, operational compliance, and process documentation within Talent Acquisition or HR operations.

Responsibilities

• Lead the day-to-day Talent Acquisition Operations function, including team management, operational consistency, and alignment with business hiring priorities.
• Establish governance and operational standards for consistent, compliant, and scalable hiring processes.
• Oversee and optimize the end-to-end Talent Acquisition process, focusing on efficiency, service delivery, stakeholder experience, and continuous improvement.
• Lead, develop, and maintain a high-performing global team by setting expectations, driving accountability, and fostering collaboration and continuous improvement.
• Administer, optimize, and maintain Talent Acquisition technology, including the applicant tracking system, SuccessFactors, SharePoint, and the Career Site.
• Improve Talent Acquisition technology, workflows, and tools to enhance functionality, streamline processes, improve user adoption, and elevate candidate and stakeholder experiences.
• Own the Talent Acquisition data and insights strategy, including developing, maintaining, and analyzing dashboards, metrics, and KPIs.
• Track, analyze, and report recruitment activity, staffing trends, pipeline health, and operational performance metrics to support workforce planning and business decisions.
• Improve the onboarding process from an operational and process-governance perspective, evaluating workflows, stakeholder handoffs, and system interactions.
• Monitor stakeholder satisfaction and identify opportunities to improve service levels, communication, and Talent Acquisition support.
• Evaluate and refine processes, tools, templates, and procedures to promote standardization, operational excellence, and best-practice adoption.
• Provide hands-on operational and requisition support, including surge hiring support when business needs or hiring volumes require it.
• Ensure compliance with applicable regulations, company policies, work procedures, instructions, and safety requirements.
• Lead delivery of the end-to-end candidate experience, including interview scheduling, calendar coordination, offer letter administration, and global background checks.
• Partner with HRIS, HRSS, D&T, and other technology teams on system enhancements, integrations, upgrades, and issue resolution; participate in UAT, validate business requirements, and support successful implementation of changes.
• Manage external recruitment agency and vendor relationships, monitoring performance and service standards and partnering with Procurement and internal stakeholders to ensure current agreements, contract terms, and compliance requirements are followed.
• Perform other duties as needed.

Benefits

• Volunteer opportunities through the West without Borders initiative and other charitable programs.
• Professional growth opportunities through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Global career opportunities, including international exposure and cross-functional collaboration.
• Performance-based bonuses, service recognition, and employee appreciation initiatives.
• An inclusive and collaborative culture that values diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager