Manager, Global People Operations

Riverbed Technology, Inc.•Richmond, VA

2d•$126,000 - $140,000•Remote

About The Position

The Manager, Global People Operations will lead the day-to-day delivery and continuous improvement of global HR Operations, ensuring employees receive accurate, consistent, and scalable support across the employee lifecycle. This role oversees a small HR Operations team, supports HR systems and data integrity, drives process improvements, and partners across HR, Payroll, Finance, IT, Legal, Benefits, Talent Acquisition, and business teams to strengthen service delivery and the employee experience.

Requirements

6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment.
2+ years of people management, team lead, or operational oversight experience preferred.
Strong HRIS experience, preferably with Workday.
Strong analytical, auditing, dashboard management, and reporting skills, including experience creating recurring and ad hoc reports.
Understanding of employment laws, HR compliance requirements, data security practices, and policy administration.
Experience with process design, workflow optimization, documentation, and continuous improvement within HR Operations.
High level Proficiency with Microsoft Office, especially Excel Reporting.
High degree of professionalism, discretion, diplomacy, and sensitivity when handling confidential information.
Strong communication skills, with the ability to work effectively with employees and stakeholders at all levels.
Ability to manage multiple priorities and projects in a fast-paced environment.

Nice To Haves

Experience with tools such as NetSuite, Docebo, performance systems, ATS platforms, or other HR technologies is a plus.

Responsibilities

Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment.
Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology.
Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery.
Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws.
Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight.
Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects.