Manager, Global Order Management
About The Position
Claroty is seeking a Manager, Global Order Management to ensure every deal closes cleanly and every dollar is booked accurately as the company scales globally. This pivotal role sits at the intersection of Finance and Go-to-Market, serving as the operational owner of commercial governance, deal booking, contract lifecycle management, and order-to-cash execution across all regions. Reporting into Finance, the manager will lead a small team of Order Management professionals while actively participating in complex deal reviews, process improvements, and cross-functional initiatives. This position is fully remote and restricted to candidates residing in the US Eastern Time Zone.
Requirements
- 5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash functions within a SaaS or technology company.
- 2+ years of people management experience.
- Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes.
- Working knowledge of ASC 606 revenue recognition principles.
- Deep expertise with Salesforce, CPQ, Orders, and Approval workflows.
- Experience supporting global sales organizations and complex deal structures.
- Strong analytical, organizational, and stakeholder management skills.
Nice To Haves
- Experience in cybersecurity or enterprise software.
- Familiarity with NetSuite ERP.
- Knowledge of SOX compliance and internal controls.
- Experience leading automation, transformation, or systems implementation projects.
- Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence.
Responsibilities
- Manage, mentor, and develop a global Order Management team.
- Own the global post-signature order management process and ensure timely and accurate booking of customer contracts.
- Serve as the primary escalation point for complex deal structures and booking exceptions.
- Review and approve high-value and non-standard transactions.
- Ensure compliance with booking policies and ASC 606 revenue recognition requirements.
- Partner with Sales, Finance, Legal, Business Application, Operations, and other teams.
- Drive process automation and scalability across the Quote-to-Cash lifecycle.
- Lead Salesforce workflow optimization initiatives.
- Support monthly and quarterly close activities.
- Maintain audit-ready documentation and support SOX compliance efforts.
- Own ARR tracking and deliver performance reporting to Finance leadership.
- Lead continuous improvement initiatives to drive operational efficiency and stronger controls.
Benefits
- Equity
- Bonus
- Other forms of payment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
