mgr global logistics I
About The Position
This job contributes to Starbucks success by leading logistics contact center operations that support retail coffeehouses with order, delivery, and service-related needs. The role is responsible for ensuring timely, accurate, and partner-centered issue resolution while developing team capability, improving case management practices, and using operational insights to identify trends, reduce recurring contact drivers, and strengthen end-to-end logistics support. Partners with logistics, distribution, planning, technology, and retail operations teams to resolve service issues, improve processes, and support enterprise-wide logistics solutions goals.
Requirements
- Negotiating, budgeting and managing relationships with third party logistics providers 4 years
- Client Management / Client Customer Care 2 years
- Developing outsourcing strategies 2 years
- Implementation of warehouse and inventory systems 2 years
- Managing a Team 2 years
- Project management 2 years
- Strategic planning 1 year
Responsibilities
- Lead contact center operations to deliver timely, accurate, and partner-centered support for retail stores and cross-functional stakeholders, using performance metrics, case insights, and partner feedback to monitor volume, service levels, trends, risks, and staffing needs.
- Develop, coaches, and lead contact center LSRs by setting clear expectations, providing regular feedback, building capability, and fostering a high-performing team culture grounded in accountability, collaboration, service excellence, continuous improvement, and Starbucks guiding principles.
- Identifies process gaps, service barriers, and recurring contact drivers; designs and implements tools, standard operating procedures, knowledge resources, and case management practices that simplify workflows, reduce rework, strengthen support processes, and improve end-to-end service delivery in partnership with logistics, distribution, planning, technology, and retail operations teams.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
