Manager, Global Education & Consumer Experience

Estée Lauder Companies • New York, NY

2d • $85,000 - $139,600

About The Position

The Manager, Global Education & Consumer Experience drives the execution and continuous optimization of global omni-experience initiatives across Retail Technology, in-store devices, and Digital Learning Platforms. This role operates as a key connector between Brand, Corporate Technology, Regions, and external partners to ensure seamless delivery of innovative, high-impact consumer and artist experiences worldwide. The Manager combines operational excellence with forward-thinking problem solving—translating strategy into scalable execution, identifying opportunities for improvement, and elevating global consistency while enabling regional agility.

Requirements

• 4–6 years of experience in global marketing, retail innovation, digital platforms, education, or related fields.
• Demonstrated ability to lead complex, cross-functional initiatives in a global environment.
• Strong project management capabilities with experience managing multiple workstreams and stakeholders simultaneously.
• Proficiency in CMS platforms, digital tools, and emerging retail technologies.
• Strategic thinker with a balance of analytical rigor and creative problem-solving.
• Excellent communication and presentation skills, with experience developing executive-ready materials.
• Highly collaborative, proactive, and solutions-oriented with a global mindset.

Responsibilities

• Lead execution of the global Retail Technology roadmap across skincare, makeup, fragrance, and priority retail moments, ensuring initiatives are delivered on time, on brand, and aligned to business objectives
• Serve as a primary global point of contact for Regions and Affiliates, providing strategic guidance, issue resolution, and best practices to drive consistent, high-quality implementation.
• Own the end-to-end management of at-counter app experiences, including new development, seasonal enhancements, content governance, and global communications.
• Partner cross-functionally with Corporate Technology and external vendors to manage global rollouts, system enhancements, testing cycles, and ongoing optimization.
• Identify executional risks and proactively implement mitigation plans to ensure seamless deployment and user adoption.
• Develop and lead global toolkits, training materials, and communication frameworks that enable markets to successfully launch and sustain Retail Technology initiatives.
• Oversee regional adaptations and translations in partnership with key stakeholders to balance global brand standards with local relevance.
• Track performance feedback and operational learnings, synthesizing insights to inform future innovation planning and roadmap prioritization.
• Oversee the ongoing management and evolution of the brand’s Digital Learning Platforms to ensure a best-in-class global education ecosystem.
• Drive platform governance, including user management, CMS oversight, content publishing standards, and quality control across global markets.
• Lead the deployment of seasonal and evergreen education content (Learning Levels, Product Factsheets, Videos, Banners), ensuring accuracy, brand consistency, and timely delivery.
• Partner with Markets to build capability and confidence through structured training, enablement resources, and proactive communication.
• Oversee Helpdesk processes, ensuring efficient triage and resolution while identifying recurring issues to improve system functionality and user experience.
• Manage and continuously refine the My EL Expert product factsheet library, including audits, content optimization, and strategic expansion to support evolving brand priorities.
• Identify opportunities to enhance platform engagement, usability, and content discoverability through data, feedback, and emerging digital best practices.
• Champion adoption of AI-enabled tools and workflows within the team to drive efficiency, innovation, and scalable impact.
• Conduct competitive benchmarking and trend analysis across retail technology and digital learning, distilling insights into actionable recommendations.
• Foster strong cross-functional relationships to ensure alignment across Brand, Education, Tech, and Regional partners.
• Contribute to a culture of knowledge-sharing, continuous improvement, and operational excellence within the Global Education & Consumer Experience team.

Benefits

• In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
• In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed