Manager, Global Development Business Operations Communications

Johnson & Johnson Innovative Medicine • Hopewell Township, NJ

6d • $102,000 - $177,100 • Hybrid

About The Position

The Manager, GD Business Operations Communications is responsible for managing the day-to-day execution, coordination, and operational delivery of Global Development (GD) strategic messaging initiatives within the Business Growth, Innovation and Advocacy (BGIA) team. This role partners with the Director, Global Development Strategy and Operations, the Sr. Director, GD Strategy & Operations, the VP, GD Bus Ops and Partnerships, and others across GD to support advancement of GD goals, strengthen culture, and reinforce key ways of working. This includes overseeing core business operations communications, including management of the GD communications calendar, distribution lists, Home postings, SharePoint sites, newsletter article submissions, calendar invitations, town hall and meeting logistics, content preparation, approvals coordination, and follow-up on key deliverables. The Manager helps support consistent messaging across the organization in areas including business operations priorities, execution of strategic initiatives, change management/organizational transformation and cross-functional business initiatives. The Manager supports the execution of key employee engagement activities, including town halls, Senior Manager forums, leadership meetings, newsletters, and people leader communications. Working closely with stakeholders across GD, this individual coordinates deliverables and logistics to help ensure employees receive clear, timely, and consistent information across channels. The Manager will also support the development, tracking, and reporting of metrics and key performance indicators, including quarterly business operations communications KPIs, to drive continuous improvement and effectiveness. The role provides additional support to the Director, Global Development Strategy and Operations as needed, while partnering with and leveraging self-service resources from the Innovative Medicine (IM) Communications & Public Affairs (CPA) team.

Requirements

• A minimum of a Bachelor's or Master's degree in Communications, Journalism, Public Relations, Business, or a related field.
• 5+ years of experience in communications operations, internal communications, project management, business operations, or related disciplines, preferably within the pharmaceutical or healthcare industry.
• Excellent written and verbal communication skills, including strong editing, proofreading, formatting, and content preparation capabilities.
• Strong project management and organizational skills, with demonstrated ability to manage communications calendars, timelines, approvals, and multiple deliverables simultaneously.
• Experience managing communications channels and content distribution across platforms such as email, newsletters, SharePoint, Home, Viva Engage, town halls, and leader communications.
• Experience managing intranet or content management platforms, including SharePoint and/or Home site content updates.
• Experience developing and maintaining communications processes, trackers, metrics, and reporting tools to support operational excellence and continuous improvement.
• Ability to partner effectively with stakeholders across a global, matrixed environment and proactively follow up on open items to drive execution.
• Strong attention to detail and commitment to quality, consistency, and timely execution.
• Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot; comfort working with AI.
• Ability to support a Credo-based culture, including an inclusive environment.
• Up to 20% travel, domestic and international.

Nice To Haves

• Experience supporting communications operations, internal communications channels, content management, meeting logistics, metrics reporting, and/or process governance in a large, complex organization is preferred.
• Experience supporting pharmaceutical, healthcare, or R&D communications is preferred.

Responsibilities

• Manage the day-to-day execution of GD business operations communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when.
• Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability. For execution, leverage Employee Communications Self-Service resources from IM CPA team.
• Manage GD channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards.
• Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly business operations communications KPIs.
• Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve processes, templates, and standards.
• Support GD forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader messaging, toolkits, and related resources.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level