Manager, Global Content Delivery

Focus on the Family•Colorado Springs, CO

7d•Onsite

About The Position

The Manager, Global Content Delivery role exists to provide senior operational leadership for the delivery, implementation, and optimization of global ministry resources, ensuring that approved content and products are effectively deployed, adopted, and sustained through Associate Offices and Ministry Partners worldwide. This role translates ministry growth strategy into scalable delivery and implementation systems, leading teams responsible for global media delivery, translation, localization, product launch, and implementation workflows. Through continuous improvement and innovation, the Manager ensures that ministry resources are delivered with excellence, launched successfully, and transitioned effectively to ongoing partner success management, resulting in increased ministry impact, operational efficiency, and partner satisfaction across diverse global contexts.

Requirements

Bachelor’s degree in a related field required
5–7 years of experience in global media delivery, content operations, or production management
Experience working across cultures and time zones preferred
Functional foreign‑language skills a plus
In-depth knowledge of FOF mission, philosophy, values, and objectives
Strong operational leadership and systems‑thinking capability
Ability to innovate and solve complex delivery challenges
Strong analytical, organizational, and process‑design skills
High attention to detail and quality
Effective written and verbal communication skills
Employees are held accountable for faithful stewardship of resources, budgets, and responsibilities
Demonstrates accountability and ownership for all duties of the role

Nice To Haves

Experience working across cultures and time zones
Functional foreign‑language skills

Responsibilities

Owns and manages end‑to‑end global content delivery workflows for video, audio, and textual assets
Oversees translation, localization, and quality‑assurance processes for global content delivery
Oversees production of the international broadcast
Develops and maintains a proactive global content production and delivery plan aligned with ministry growth strategy under the direction of the Director of Global Ministry Delivery
Pioneers and operationalizes the use of artificial intelligence to scale multilingual translation, localization, and content delivery across text, audio, and video formats, enabling broader global ministry impact and partner access
Manages and develops formal implementation plans for both associate offices and ministry partners to ensure smooth onboarding, transition to other GMD teams, and successful use of Focus on the Family products
Develops, manages, and continuously improves global implementation frameworks for approved ministry products, programs, and strategic initiatives across Associate Offices and Ministry Partners
Leads cross-functional implementation planning, ensuring new products are operationally ready for global deployment, including content availability, licensing structures, training resources, delivery systems, and implementation documentation
Coordinates product licensing, deployment, and initial adoption efforts with Associate Offices and Ministry Partners to ensure timely and successful product activation
Establishes implementation milestones, readiness criteria, and success benchmarks for product launches and partner onboarding activities
Ensures successful transition of implemented products, partners, and Associate Offices to the Manager, Global Partner Development & Success through formal handoff processes, documentation, and defined ownership transfer standards
Maintains visibility and reporting on the status of all active product implementations, identifying risks, barriers, and opportunities to improve launch effectiveness and partner adoption
Under the direction of the Director of Global Ministry Delivery, collaboratively produces and manages a unified growth and delivery plan along with the Manager Global Partner Development & Success
Consistently utilizes and maintains implementation tools like product best practices, playbooks, partner and associate office timelines and goal development to make sure we effectively support ministry partners and associate offices
Directly supervises staff and/or contractors responsible for global video delivery, audio production, and translation coordination
Establishes, documents, and continuously improves delivery processes, systems, and service‑level expectations
Leads innovation and optimization efforts, evaluating emerging technologies and workflows to improve delivery efficiency, scalability, and quality
Ensures content delivery meets established technical, theological, and organizational quality standards
Tracks delivery performance and reports progress, risks, and improvement opportunities to leadership
Participates in budgeting and resource planning related to global content delivery operations
Contributes to cross‑departmental initiatives related to global ministry delivery
Performs other duties as assigned in support of organizational objectives