Manager Global Commercial Service Training

Abbott • Irving, TX

1d • Onsite

About The Position

Responsible for implementing and maintaining the effectiveness of the commercial service organization quality system. Manage department and technical experts within a global support functional area. Oversee global technical support for product family. Participate in strategy development and translate strategy into specific actions. Represent Service and Support teams on internal improvement teams. Implement processes that improve Service performance. Establish department goals and plans to meet them. May make decisions which impact quality, time or cost, makes timely decisions.

Requirements

• Bachelors Degree (± 16 years)
• 5-10 years Commercial experience, preferably in ADD.
• 5-9 years successful experience in managing people.
• Outstanding presentation and communication skills
• Demonstrated superior selling/support skills and product knowledge in previous assignments.
• Successful training experience preferred

Responsibilities

• Conceive and implement short-, medium-, and long-term knowledge, skill, and business process training strategies in coordination with commercial service, sales, marketing, and business leaders.
• Design, develop, and deliver training programs for all commercial service roles, driving measurable performance improvement across the global organization.
• Continuously update and maintain the training curriculum to address evolving organizational needs, including new pipeline products.
• Leverage industry-leading adult learning practices to ensure execution readiness.
• Conduct organizational gap analyses and implement remediation plans aligned to competencies and behaviors to measure effectiveness.
• Assess training effectiveness and implement corrective actions to continuously improve quality; define and track impact metrics.
• Ensure timely execution of training assessments and identification of priority focus areas.
• Provide extensive coaching to managers and leaders, aligned to performance metrics, to drive sustained improvement.
• Support local field service, sales, and marketing teams in identifying and executing training programs to address skill gaps.
• Share best practices and standardized processes globally to enhance service effectiveness.
• Build strong internal and external relationships through proactive information sharing with employees, peers, and global service leaders.
• Communicate effectively across diverse cultures and geographies on a daily basis.
• Manage Transfusion Medicine Training Centers in Dallas and Delkenheim, as well as external customer training for Abbott’s blood and plasma analyzer portfolio and related solutions.
• Indirectly lead teams responsible for delivering classroom and field-based training programs.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees