Manager, Global Clinical Supplies, Technology and Planning

ICON plc • Durham, NC

2d

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Requirements

• Bachelor's degree in a scientific, engineering, supply chain, business, or related discipline.
• 4+ years of experience in clinical supply chain or pharmaceutical development.
• 2+ years of hands-on experience with clinical supply forecasting, inventory planning, or simulation tools.
• Experience with N-SIDE, IRT systems, or comparable clinical supply technologies.
• Experience supporting system implementations, integrations, user acceptance testing, and change management.
• Understanding of global clinical trials, clinical supply processes, cGMP, and GCP.
• Proficiency with Microsoft Excel and data analysis.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as business owner and subject matter expert for the N-SIDE forecasting suite and related clinical supply planning technologies.
• Lead study builds, forecasting models, system configuration, and IRT integrations for new clinical studies.
• Develop and deliver user training, documentation, and ongoing system support.
• Partner with Clinical Supply planners to develop and optimize forecasting models and planning assumptions.
• Collaborate with Clinical Operations, Technical Operations, IMSC, and IT to implement and enhance clinical supply technologies and system integrations.
• Coordinate user requirements, testing, issue resolution, and implementation activities with internal stakeholders and technology vendors.
• Identify opportunities to improve forecasting processes, reporting, automation, and data quality.
• Support system governance, documentation, change management, and continuous process improvement.
• Represent Clinical Supply Chain on cross-functional study teams.
• Develop and maintain clinical supply forecasts, inventory plans, and supply strategies for assigned studies.
• Coordinate supply planning activities with Clinical Operations, IMSC, Technical Operations, Procurement, and external vendors.
• Manage co-medication sourcing, budgets, and inventory, as applicable.
• Support IRT strategy, user acceptance testing, and ongoing supply management.
• Lead clinical supply meetings and communicate supply risks, mitigation plans, and study status to stakeholders.
• Monitor inventory, expiry, study timelines, and key supply metrics to ensure uninterrupted clinical supply.
• Maintain study documentation and escalate significant supply risks or timeline concerns as appropriate.
• Facilitate discussions and decisions on label and packaging design, as needed.
• Develop and maintain SOPs, work instructions, and training materials.
• Lead or support departmental process improvement and technology initiatives.
• Share best practices and promote cross-functional collaboration.
• Represent Global Clinical Supply Chain on internal and external initiatives, as appropriate.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Manager