Manager, Global Accounts Receivable

Inspire•Atlanta, GA

23h•Hybrid

About The Position

This position provides directional leadership to the Franchise Revenue department, ensuring it is adequately resourced and structured with policies designed to support the changing business environment. The role involves leading/facilitating collection-related project teams, providing collection information and technical expertise to stakeholders, and managing relationships with multiple internal and external partners/customers to minimize accounts receivable exposure and ensure timely collection of receivables. The Manager will identify and implement policy and procedural improvements and drive process improvements. This position is based at the Global Support Center in Atlanta, with an expectation of being onsite 4 days per week.

Requirements

2-Year Degree in Business or Accounting.
7+ years of progressive collections experience.
At least 4 years of staff supervision.
Ability to lead, coach and mentor staff via formal and informal performance management.
Motivated individual with excellent conflict resolution, customer service, interpersonal, and verbal/written communication skills.
Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines.
Ability to work effectively in a high volume, fast-paced environment.
Hands-on experience with ERP Systems (Oracle, preferred) and proficient in Microsoft Excel and Word.
Aptitude for learning new systems.

Nice To Haves

4-Year degree preferred.

Responsibilities

Establishes and aligns departmental priorities and sets direction for the work group.
Leads team members with direction regarding the collection of delinquent accounts, ensures timely processing of store transfers, and other department initiatives. Advises and coaches staff on best practices.
Leads, coaches and develops a team of direct reports and other Franchise Revenue staff.
Provides expertise to cross-functional teams and leads/participates in departmental projects.
Resolves issues for customers by providing timely and accurate responses to inquiries, as well as problem solving, research and communicating with stakeholders.
Collaborates on the development of franchisee workout plans in conjunction with field representatives and legal counsel.
Leads domestic and international collections strategies.
Drives reduction of delinquent AR and unapplied cash balances.
Oversees collector portfolios, aging reviews, dispute resolution, and escalation processes.
Ensures accurate and timely processing of store transfers.
Ensures accurate and timely processing of Payment Services transactions.
Partners with Operations, Legal, Finance, Treasury, and Franchise Business Consultants.
Establishes KPIs, SLAs, and performance dashboards for collections effectiveness.
Supports audits, SOX controls, policy governance, and compliance requirements.
Leads process improvement and automation initiatives, including ServiceNow and ERP enhancements.
Develops talent through coaching, succession planning, and performance management.
Presents AR risk, collections performance, and cash flow insights to senior leadership.
Performs other ad hoc tasks as assigned for FZ revenue.