Manager, General

Casa de Montecristo•Nashville, TN

1d•Onsite

About The Position

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States. The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver a great guest experience while building a strong team, and driving business results across bar, retail, and events.

Requirements

Strong hospitality mindset with a focus on guest experience and service quality
A track record of motivating and inspiring a team of individuals to meet challenging
Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
Solid business acumen, with experience managing P&L in hospitality or retail
Strong analytical and problem-solving
Uses data to make informed decisions with pace. Understands the big picture and demonstrates good judgement to best serve the
Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
Three plus years of retail or hospitality management
Bachelor’s Degree
Ability to work a flexible schedule (night, weekends, holidays)
Previous experience with successfully coaching and developing others is
Exceptional interpersonal skills
Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
Hands on team player with a strong work-ethic
Ability to travel, as required (less than 10%)

Nice To Haves

Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus

Responsibilities

Drives overall sales, KPis, and profitability for the location across bar, retail and events
Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience
Ensures compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment.
Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.
Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.
Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR.
Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness
Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.
Demonstrates an energetic, persistent and professional demeanor at all times.
Other duties as assigned by the Market Manager.