Manager Fraud & Security

ORNL Federal Credit Union•Oak Ridge, TN

19h•Hybrid

About The Position

The Manager Fraud & Security is responsible for proactively identifying and mitigating fraud by executing essential tasks to detect fraudulent activity and prevent financial loss to the credit union, ensuring compliance with relevant laws and regulations.

Requirements

Three or more years of experience in fraud management, including business and oversight roles.
One or more years of experience in a supervisory, or equivalent senior roles, in card processing/fraud is required.
Associate's degree in Business, Organizational Management, or Finance, or an equivalent combination of education and experience, required.
Specialized training in Fraud, Debit and Credit platforms, required.
Comprehensive knowledge of federal and state regulations impacting credit unions, including but not limited to the Bank Secrecy Act and Reg E and related laws.
Familiarity with credit union products, services, policies, procedures, and applicable regulations.
Must have ability to prioritize demands from multiple projects.
Must possess strong data analysis skills.
Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
Strong fraud investigation skills with attention to detail to link events and identify fraudulent behaviors.
Proficient in gathering, analyzing, and compiling complex financial and statistical data.
Must be proficient with Microsoft Office.
Strong problem-solving skills and the ability to address new problems and issues with unique solutions required.

Nice To Haves

Experience in card risk mitigation rules with VISA RSM platform is preferred.

Responsibilities

Manages and guides Fraud Analysts to ensure member and staff questions and concerns are addressed in a timely manner.
Assists in making decisions for fraud escalations.
Ensures all emails, phone calls and reports are addressed in a timely manner.
Conducts touchbases, team meetings, and coaching for Fraud Analysts.
Assists the AVP Fraud and Physical Security in developing and maintaining fraud risk assessments, implements policies, strategies, and procedures to mitigate fraud risks including periodic updates to identify potential gaps in controls and recommend enhancements.
Collaborates with Retail Operations, Lending, Members Service and Digital Services to investigate fraud, safeguard member accounts, and proactively prevent losses.
Reviews fraud for debit/credit cards, consumer applications, and payment systems utilized by the credit union in relation to Online Accounting Opening, Debit/Credit cards, ACH and suspicious account activity reports.
Escalates fraud trends and patterns to (A)VP Fraud and Physical Security to partner in communication and education for employees and members.
Identifies opportunities for training and continued education for department, employees and members.
Participates in external fraud meetings as a credit union representative to stay abreast of industry trends, emerging risks, and the advent of preventative tools.
Performs other job-related duties as assigned.