Manager, Fraud Prevention & Investigations

Walmart•Bentonville, AR

2d•$70,000 - $130,000•Onsite

About The Position

The Wireless Fraud Manager leads end-to-end fraud prevention and detection across wireless retail and digital channels, protecting revenue while enabling customer experience. This role owns fraud rule governance, analytics, and investigation workflows, including administration of platforms such as Accertify and management of carrier-provided fraud data. The manager monitors trends, identifies emerging risks, and delivers actionable insights to leadership while partnering closely with carrier, Global Investigations, and internal teams to resolve incidents and reduce exposure. The role also drives automation and AI-enabled solutions to enhance real-time detection, reporting, and operational efficiency, ensuring scalable, data-driven fraud control. The Fraud Prevention & Investigations team translates strategic fraud-prevention goals into actionable operational plans, ensuring consistent execution across analytics and field investigations. The team develops quality frameworks, monitors program health, and drives continuous improvements to enhance detection accuracy. Collaborating with cross-functional partners, they oversee investigations, manage escalations, and maintain compliance with policies and regulations. Focused on safeguarding company assets and supporting business objectives, the team fosters a culture of integrity, accountability, and operational excellence while leveraging data-driven insights to strengthen fraud-prevention efforts and protect customer interests.

Requirements

Strong analytical and problem-solving capability with the ability to interpret large datasets and identify fraud trends and risks.
Deep understanding of wireless operations and fraud patterns across retail and digital channels.
Hands-on experience with fraud platforms such as Accertify, including rule governance and controls.
Advanced data, reporting, and visualization skills to deliver actionable insights
Experience leveraging automation and AI to improve detection and efficiency.
Proven ability to collaborate with carriers, investigations, and business teams.
Strong communication skills to translate complex data into executive insights.
High attention to detail, ownership mindset, and ability to operate effectively in fast-paced environments
Bachelor’s degree in criminal justice, business, information security, data analytics, or related area and 5 years’ experience in fraud investigations, fraud prevention, risk management, or compliance.
OR 7 years’ experience in fraud investigations, fraud prevention, risk management, compliance or related area.
2 years’ experience in a people leadership role, managing investigators, analysts, or operational specialists.
Experience across data-driven fraud detection (for example, signal design, pattern analysis, model validation, or behavioral analytics), field-based investigations (on-site observation, evidence collection, case management), developing standard operating procedures, quality assurance frameworks, and operational standards for investigation or compliance programs.

Nice To Haves

Background in eCommerce, retail, or high-scale consumer platforms with 10,000+ contractor or associate populations.
Experience in gig economy, marketplace, or platform business models with driver/courier/contractor fraud-prevention programs.
Experience with digital forensics tools, OSINT techniques, device analysis, or geolocation-based investigations.
Professional certifications such as CFE (Certified Fraud Examiner), CAMS, or equivalent.

Responsibilities

Leads end-to-end wireless fraud prevention, detection, and investigation across retail and digital channels, ensuring strong revenue protection while enabling customer experience.
Owns fraud rule governance within platforms such as Accertify, including rules, negative lists, and device controls.
Monitors fraud trends, identifies emerging risks, and deploys proactive controls to reduce exposure.
Analyzes carrier fraud data and translates insights into actionable recommendations.
Partners with carriers, Global Investigations, and external teams to resolve incidents and escalations.
Delivers recurring reporting and executive insights to leadership.
Enhances real-time monitoring and tools, drives automation and AI solutions, supports high-risk events, and leads cross-functional alignment.