Manager, Fraud Intelligence

Airbnb

2d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Join Fraud and Safety Operations—a dedicated, high-trust team at the heart of Airbnb’s mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You’ll partner cross-functionally to safeguard Airbnb’s community against ever-evolving threats. The Difference You Will Make: In this role, you will lead the defenses that prevent novel and emerging fraud and abuse, directly owning our strategy for proactive fraud identification and mitigation. Success means disrupting upstream risks, shaping proactive fraud strategies, and building systemic defenses. Your work will directly enhance platform trust and resilience, with a measurable impact on fraud loss reduction, threat anticipation, and risk prevention.

Requirements

8+ years of leadership experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse).
Trend-Level Intelligence: Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases.
Technical Proficiency: Advanced proficiency with SQL and Python for analysis; experience building dashboards and visualizations in Tableau.
Fraud Typology Knowledge: Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls.
Communication: Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards for executive audiences.
Leadership: Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments.
Global Collaboration: Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements.

Nice To Haves

Risk Frameworks: Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred.

Responsibilities

Proactive Threat Mitigation: Lead and mentor a specialized team to analyze large-scale fraud signals, translating complex data into platform-level controls, rules, and policies to stop bad actors upstream.
Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making.
Cross-Functional Leadership: Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures and automated defenses.
Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools.
Incident Command: Respond to critical incidents, ensuring platform integrity and community safety during high-severity events or emerging threat spikes.
Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift.