Manager, Franchise Relicensing & Contract Services

Hilton•Memphis, TN

8d•$70,000 - $100,000•Remote

About The Position

This role is based at one of our corporate offices in McLean, VA, Memphis, TN, or Remote. This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! As a Manager of Franchise Relicensing and Contract Management Services, you will be responsible for strengthening owner relationships, negotiating and processing the change of ownership, re-licensing of existing franchise agreements, various franchise agreement related amendments and responsiveness to owner requests related to relicensing, Product Improvement Plans (PIPs) and change of ownership.

Requirements

Three (3) years of work experience in the Hospitality or Real Estate industry
Experience with franchise relicensing and contract management service processes
Travel up to 15%

Nice To Haves

Experience using Salesforce
BA/BS Bachelor's Degree or experience in lieu of
Five (5) years of Hotel Industry experience and experience with franchise relicensing and contract management service processes

Responsibilities

Process documentation for Change of Ownership (COO), relicensing and room additions.
Monitor PIPs progress to ensure readiness for Franchise License Agreements (FLA) distribution.
Coordinate with Legal Development to track and support the franchise application process, ensuring execution meets franchisee expectations and business timelines.
Support our teams with relicensing decisions and collaborate with brand and development teams to assess expiring licenses and plan replacements.
Negotiate and prepare term sheets for franchised properties, prioritizing high impact assignments.
Work directly with Senior Management across Hilton departments including: Brand, SVP's, AVP's, owners, buyers, brokers, 3rd party management companies, lenders, outside legal counsel, and escrow companies to develop procedures addressing complex franchise-related issues.
Oversee the processing of Change of Ownership (COO) and relicensing applications, working with owners, buyers, and sellers.
Represent Hilton at industry events to foster franchise owner relationships.
Partner with Brand teams to address and resolve issues affecting franchise agreements, aligning with brand standards and business objectives.
Participate in Distressed Assets and Quality Assurance Committee meeting.
Maintain departmental reports and ad hoc updates for senior leadership.
Schedule meetings with owners, brokers, management companies, and Hilton departments.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan