Manager Food and Beverage

Churchill Downs Incorporated•Greenville, MS

10d•Onsite

About The Position

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth. JOB SUMMARY The Food and Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets within the casino property, including restaurants, bars, lounges, and banquet services. This role ensures the delivery of high-quality guest experiences while achieving operational efficiency, profitability, and compliance with health, safety, and gaming regulations. The F&B Manager provides leadership and direction to outlet supervisors and staff, manages inventory and budgets, develops service standards, and implements policies that enhance customer satisfaction and team performance. Success in this role requires strong leadership, attention to detail, and a deep understanding of hospitality operations in a fast-paced, high-volume casino environment.

Requirements

Proven ability to lead, coach, and manage a diverse team in a high-volume hospitality setting. Able to foster teamwork, accountability, and a service-focused culture.
Passionate about delivering exceptional guest experiences. Skilled in handling guest concerns with professionalism and poise, including VIP and high-profile clientele.
Solid understanding of financial management, including budgeting, forecasting, labor control, and cost analysis. Able to drive profitability while maintaining quality service.
Deep knowledge of food and beverage operations, including restaurants, bars, banquets, and lounges. Familiar with POS systems, inventory control, and ordering procedures.
Knowledgeable of health and safety standards, food handling requirements, liquor laws, and gaming regulations. Committed to maintaining a clean, compliant, and secure environment.
Strong decision-making skills with the ability to think quickly and resolve issues in a fast-paced, high-pressure environment.
Excellent interpersonal and communication skills. Able to interact effectively with staff, guests, vendors, and senior leadership. Comfortable collaborating across departments to support casino-wide initiatives and events.
Proficient in Microsoft Office (Excel, Word, Outlook) and experienced with POS and inventory systems.
High school diploma or GED required
3–5 years of food and beverage management experience in a casino, resort, or high-volume setting
Proven ability to lead large teams in a fast-paced, customer-facing environment
Strong financial acumen with experience in budgeting, forecasting, and cost control
In-depth knowledge of food safety, alcohol service laws, and gaming regulations
Excellent communication, leadership, and problem-solving skills
Must be able to obtain and maintain applicable licenses (e.g., food handler, alcohol service, gaming card)

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality or related field preferred

Responsibilities

Lead and manage daily operations for all F&B outlets on property
Supervise, train, schedule, and mentor front-of-house and back-of-house staff
Ensure consistent delivery of exceptional guest service across all F&B areas
Monitor food and beverage quality, presentation, and service standards
Analyze financial reports to manage labor costs, food costs, and overall department budget
Maintain compliance with all health, safety, liquor, and gaming regulations
Collaborate with culinary, marketing, and events teams on menu design, promotions, and special events
Oversee inventory management, vendor relations, ordering, and cost controls
Handle guest complaints and service recovery in a professional and timely manner
Drive team engagement, service excellence, and operational efficiency through leadership and accountability