Manager, Follow Up

UF Health • Gainesville, FL

11h

About The Position

Oversee day-to-day operations of payor follow-up for hospital or professional billing, driving AR performance, cash acceleration, and reduction of aged inventory and avoidable denials. This role manages claim statuses, insurance follow-up, denials and underpayment workflows, and operational execution of work queues and escalation pathways, partnering with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance.

Requirements

• Associate degree in Healthcare Administration/Management, or related field highly preferred
• Minimum of 3-4 years progressive revenue cycle experience
• At least 1-2 years in billing operations (HB and/or PB) in a hospital or multi-site health system with a two-year degree
• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations
• Demonstrated experience with Epic and revenue cycle technologies
• Proven success leading teams through organizational change and process improvement initiatives
• Working knowledge of CMS and commercial billing rules (UB-04, CMS-1500, NCCI, MUEs, LCD/NCD)
• Strong Excel skills and basic comfort with reporting; ability to use data to monitor team performance and drive improvements
• Knowledge of regulatory requirements (CMS, HIPAA) and basic compliance awareness
• Strong coaching and collaboration skills; experience working cross-functionally with Coding, HIM, Patient Access, and Revenue Integrity
• Solid communication, organization, problem-solving skills, and interpersonal skills

Nice To Haves

• Will substitute formal degree requirements with 6+ years of direct hands-on revenue cycle and supervisory experience

Responsibilities

• Oversee day-to-day operations of payor follow-up for hospital or professional billing
• Drive AR performance, cash acceleration, and reduction of aged inventory and avoidable denials
• Manage claim statuses, insurance follow-up, denials and underpayment workflows
• Manage operational execution of work queues and escalation pathways
• Partner with Revenue Integrity, Patient Access, HIM, Coding/CDI, Managed Care, Finance, IT and Compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree