Manager, Fluency & Responsible AI

Pfizer • New York City, NY

1d

About The Position

The Manager, Fluency & Responsible AI helps advance AI fluency and responsible AI standards across PGS, supporting the literacy, adoption, and governance foundations that enable colleagues to use AI tools effectively, safely, and confidently. The role reports directly to the Director, Digital Fluency & Responsible AI, within the PGS Data, Analytics & AI Transformation team.

The position partners with the AI Champions network to implement established fluency programs across organizations, tailoring content and cadence to each pillar’s needs. It supports roadshows and enterprise-platform communications about AI trends and available enterprise tools, including capabilities such as Claude skills, agents, and Gems. The role also works with PGS Data, Analytics & AI Transformation leaders to promote best practices, responsible AI, and tools such as AIRIF and ITRM, and partners with Quality and Portfolio to help shape AI governance and standards.

The successful candidate helps execute programs that scale AI literacy and trustworthy AI adoption across PGS. This includes developing educational content, supporting train-the-trainer adoption, tracking reach and adherence metrics, preparing reporting for the AI Council and PGS leadership, and serving as a day-to-day contact for the AI Champions network. Domestic and international travel of up to 10% may be required. The role may involve off-hours work to accommodate global time zones and extended or non-standard hours during peak periods.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Education, or a related field and at least 4 years of experience; or a master’s degree and at least 2 years of experience; or a PhD and 0 years of experience; or an associate degree and 8 years of experience; or a high school diploma or equivalent and 10 years of relevant experience.
• Demonstrated experience supporting or coordinating training, fluency, or capability-building programs within a large, matrixed organization.
• Working knowledge of responsible AI principles and governance frameworks, and ability to translate them into practical guidance for a broad, non-technical audience.
• Hands-on familiarity with enterprise generative AI tools such as Claude, Gemini, and Copilot, including native capabilities such as skills, agents, and custom assistants.
• Ability to partner effectively with governance, quality, and portfolio functions to support standards without direct authority over those teams.
• Strong communication, facilitation, and content-development skills, with the ability to engage confidently with a champion network and cross-functional stakeholders.
• Ability to travel domestically and internationally up to 10% of the year.
• Willingness to work off-hours to accommodate global time zones and extended or non-standard hours during peak periods.
• Candidates must be authorized to work in the United States by any employer; U.S. work visa sponsorship is not available now or in the future, and permanent U.S. work authorization is required.

Nice To Haves

• Pfizer colleague network, particularly across PGS, Digital, Quality, and Data, Analytics & AI Transformation, with a track record of forming partnerships to accomplish common goals in complex areas.
• Experience contributing to an enterprise AI Council, Center of Excellence, or fluency champion network.
• Familiarity with Pfizer’s responsible AI and technology risk/compliance frameworks, such as AIRIF and ITRM.
• Experience in pharmaceutical manufacturing or supply chain operations, with an understanding of GxP considerations relevant to AI adoption.
• Program coordination experience supporting initiatives across large, globally distributed teams.

Responsibilities

• Partner to advance AI fluency and responsible AI standards across PGS, executing established direction and operating models.
• Partner with the AI Champions network to extend fluency programs across organizations and tailor content and cadence to each pillar’s needs.
• Support roadshows and use enterprise platforms to keep colleagues informed about AI trends and enterprise tools, including Claude skills, agents, and Gems.
• Work with leaders across the PGS Data, Analytics & AI Transformation team to raise awareness of best practices, responsible AI, and tools such as AIRIF and ITRM.
• Partner with Quality and Portfolio to help shape AI governance and standards across PGS.
• Develop and scale AI literacy education content across PGS, working with T4 fluency champions to support grassroots adoption through a train-the-trainer approach.
• Track fluency reach and responsible AI adherence metrics, and help prepare progress, risk, and impact reporting for the AI Council and PGS leadership.
• Serve as a day-to-day point of contact for the AI Champions network, triaging requests and escalating as needed.
• Travel domestically and internationally up to 10% of the year to support roadshows and in-person fluency events.
• Work off-hours to accommodate global time zones and support AI Champions and colleagues across sites; work extended or non-standard hours during peak periods such as roadshows, tool launches, or governance reviews.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligible to participate in Pfizer’s Global Performance Plan, with a bonus target of 12.5% of base salary.
• Eligible to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager