Director, Digital Fluency & Responsible AI

Pfizer • New York City, NY

1d

About The Position

The Director, Fluency & Responsible AI reports to the AI Strategy & Realization Lead within PGS Data, Analytics & AI Transformation. This leader defines and leads the operating model that enables colleagues across PGS to use AI capabilities effectively, safely, and responsibly. The role builds on the organization’s literacy, adoption, and governance foundation to scale AI fluency and trustworthy AI adoption.

The Director establishes programs, governance awareness, and adoption frameworks, partnering with the AI Council and AI Champions to deliver fluency programs tailored to organizational needs. The role works with leaders across PGS Data, Analytics & AI Transformation to promote best practices, responsible AI, and tools such as AIRIF and ITRM, and partners with Quality and Portfolio to influence AI governance and standards across PGS.

The position leads and develops fluency and responsible AI professionals, oversees organization-wide literacy and awareness initiatives, and works with T4 fluency champions on grassroots adoption through a train-the-trainer approach. It also creates ways to capture and share leading practices, monitors adoption trends, identifies opportunities to improve governance awareness and compliance, and translates governance expectations into practical guidance and learning resources for business users.

The role may require domestic and international travel up to 10% of the year, work outside standard hours to support global time zones, and extended or non-standard hours during peak campaigns, tool launches, or governance reviews. Relocation assistance may be available based on business needs and eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is not available.

Requirements

• Bachelor’s degree in business, Information Systems, Computer Science, Education, or a related field and at least 8 years of experience; or a master’s degree and at least 7 years of experience; or a PhD and at least 5 years of experience.
• Demonstrated experience designing and scaling training, fluency, or capability-building programs across a large, matrixed organization.
• Working knowledge of responsible AI principles and governance frameworks, with the ability to translate them into practical standards for a broad, non-technical audience.
• Hands-on familiarity with enterprise generative AI tools such as Claude, Gemini, and Copilot, including native capabilities such as skills, agents, and custom assistants.
• Proven experience building, leading, and developing a team, including hiring, coaching, and performance management.
• Ability to partner effectively with governance, quality, and portfolio functions to influence standards without direct authority over those teams.
• Excellent communication, facilitation, and presentation skills, including the ability to engage senior leaders and enterprise champion networks.
• Ability to travel domestically and internationally up to 10% of the year.
• Willingness to work off-hours across global time zones and extended or non-standard hours during peak periods.
• Permanent U.S. work authorization; U.S. work visa sponsorship is not available.

Nice To Haves

• Strong Pfizer colleague network, particularly across PGS, Digital, Quality, and Data, Analytics & AI Transformation, with a history of building partnerships to achieve common goals in complex areas.
• Experience running or contributing to an enterprise AI Council, Center of Excellence, or fluency champion network.
• Familiarity with Pfizer responsible AI and technology risk/compliance frameworks, such as AIRIF and ITRM.
• Experience in pharmaceutical manufacturing or supply chain operations, including understanding of GxP considerations relevant to AI adoption.
• Proven program management capability executing initiatives across large, globally distributed teams.

Responsibilities

• Define and lead AI fluency and responsible AI standards across PGS, setting direction for AI literacy and responsible adoption.
• Partner with the AI Council and AI Champions to deliver fluency programs tailored to each pillar’s needs.
• Establish the operating model for AI fluency and adoption, including capability-building initiatives for AI trends and enterprise tools such as Claude skills, agents, and Gems.
• Advise and partner with leaders across PGS Data, Analytics & AI Transformation to promote best practices, responsible AI, and tools such as AIRIF and ITRM.
• Partner with Quality and Portfolio to influence AI governance and standards across PGS and encourage adoption across team lines.
• Lead and develop a team of fluency and responsible AI professionals, setting priorities, coaching team members, and fostering an inclusive, high-performing culture.
• Oversee PGS-wide AI literacy, awareness, engagement, and education initiatives, working with T4 fluency champions to support grassroots adoption using a train-the-trainer approach.
• Establish mechanisms to capture, scale, and share leading practices, success stories, and lessons learned across PGS.
• Monitor adoption trends and identify opportunities to improve governance awareness and compliance.
• Translate governance expectations into practical guidance, learning content, and enablement resources for business users.
• Travel domestically and internationally up to 10% of the year, including for roadshows and in-person fluency events.
• Work off-hours as needed to accommodate global time zones and support AI Champions and colleagues across sites; work extended or non-standard hours during peak periods.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility for Pfizer’s Global Performance Plan, with a bonus target of 20% of base salary.
• Eligibility to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.
• Comprehensive benefits and programs intended to support colleagues’ health and life needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director