Manager, Floral

SpartanNash•Madison, WI

5d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 726 N. Midvale Blvd - Madison, Wisconsin 53705 Position Summary: The Floral Department Manager directs and coordinates activities involved with the production, sale and or distribution of floral products. Ensures hiring, training and supervision of the staff. Facilitates sales goals, inventory rotation, scheduling, safety and sanitation and any division of responsibility assigned by the store manager. The Floral Department Manager is required to assist customers and maintain complaint resolution with an energetic demeanor. This position requires adhering to all procedural guidelines and established practices set by the company. This position requires working shifts on mornings, evenings, weekends and holidays, based on department staffing requirements.

Requirements

High School diploma/equivalent required
One or more years of previous Floral experience
One or more years of management or supervisory experience in a fast-paced retail environment
Must have strong people management skills
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
Thorough knowledge of the floral business, merchandising skills, must be able to make timely and effective decisions
Ability to work well under pressure and in a diverse, fast-paced and stressful environment
Knowledge of technology, the use of a computer, and Microsoft Office- More specifically, Outlook, Word and Excel

Nice To Haves

Associate’s degree (A.A.) or technical school training preferred
Florist Certification highly - preferred

Responsibilities

Supports the department’s staff efforts and work through timely response to questions, with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues
Determines variety and quantity of products and department supplies to be ordered or produced, according to orders and/or sales projections
Monitor and control department costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring displays
Conducts inventories and cycle counts as required
Develops and achieves the departmental budget, such as departmental contribution to overhead, margin, gross profit, labor and purchase goals
Directs and schedules department personnel and activities; including timekeeping
Provides insight and input in department personnel decisions such as hire, discipline, reward and termination
Ensures proper training to all employees
Maintains accurate personnel records for all direct reports
Maintains a safe work environment for employees, vendors and customers
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Monitors and addresses customer issues or questions
Sustains a high level of product knowledge and product preparation
Works toward continuous quality improvement
Stays current with changing company technology, including software programs
Leads, coaches, teaches and reinforces company culture, customer service, and performance expectations to all Department employees
Upholds, supports, and promotes all company policies and procedures
Follows safe food handling and local health department standards
Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
Implement Our Winning Recipe and model our core values and competencies.
Other duties as assigned