Manager, Fleet Services

Inspiration Mobility Group•Washington, DC

1d•$95,000 - $125,000•Hybrid

About The Position

As Manager, Fleet Services, you will turn promising opportunities into services that work for customers, drivers and the teams that support them. You will lead assigned programs from discovery and business case through provider evaluation, launch and performance improvement.

Requirements

5+ years of experience in fleet management and leasing, fleet services, supplier programs or a closely related commercial vehicle business
Understand managed maintenance from the driver and repair shop view
Demonstrate how to evaluate a provider, launched/improved a service, and used customer, operational and financial measures to do so
Comfortable developing a business case, testing assumptions, working through pricing and margin questions with Finance, and making a clear recommendation
Organize work across commercial, operational and technical teams, surface risks early, and help fill gaps if any
Communicate clearly with customers, partners and senior leaders

Nice To Haves

Experience across other fleet services is a plus
NAFA or ASE credentials is a plus
Experience with fleet technology integrations, medium and heavy-duty vehicles or EV services, will be a plus
Experience within a fleet management company is strongly preferred

Responsibilities

Support Fleet Services roadmap execution using customer and driver feedback, service performance, market insight and vendor capabilities
Participating in the development of service blueprints, business cases and requirements covering customer and driver experience, provider obligations, enrollment, support, data, billing, reporting, pricing inputs and success measures
Lead assigned initiatives and vendor transitions through launch. Set milestones, owners, dependencies and decisions
Own the Risk and Tradeoff function for all initiatives
Set launch criteria with Fleet Operations
Evaluate providers, national account networks and platforms for coverage, service quality, customer experience, data access, commercial terms, scalability and operational fit
Recommend providers for selection, onboarding and renewal through structured comparisons, working with Legal, Finance and Fleet Operations as needed
Review provider scorecards with Fleet Operations
Help define the next stage of managed maintenance, including repair authorization, ASE advisor support, provider network coverage, platform workflows, roadside assistance, and rental coordination
Partner with Finance on Pricing Strategy
Help Sales and Client Success teams develop customer solutions
Prepare concise service reviews that connect adoption, customer experience, provider performance and financial results to recommended actions
Translate customer, provider and operational needs into workflow, data exchange, integration and reporting requirements with Product and Technology
Coordinate onboarding, support, billing and reporting handoffs
Evaluate launch, review results and feedback, and prioritize improvements
Bring fleet management expertise to product and services Life cycle and explain the customer, operational and financial tradeoffs