Manager, Fleet Services (Trade Shows & Events)

Jack Morton Worldwide • Chicago, IL

3d • Onsite

About The Position

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections. This role oversees Fleet Services operations across multiple fulfillment centers, ensuring efficient movement and management of client assets and event materials. The ideal candidate is a collaborative leader who enjoys solving problems, improving processes, and keeping operations running smoothly in a fast-paced environment.

Requirements

• A college certificate or degree in Business Administration or a related field is preferred, or an equivalent combination of education and experience.
• Approximately 4–10 years of related experience, training, or a combination of both.
• Experience leading supervisors and managing teams across multiple departments or operational units.
• Previous experience with budget management, financial oversight, and P&L responsibilities.
• Strong business acumen and the ability to think strategically while managing day-to-day operational needs.
• Excellent leadership, coaching, and people-management skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills, with the ability to work effectively with employees, leadership, clients, and cross-functional teams.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• A customer-focused mindset and a commitment to delivering high-quality service.
• The ability to work independently, adapt to changing priorities, and thrive in a collaborative, fast-paced environment.

Nice To Haves

• Experience with Zoho or similar business management systems is an asset.

Responsibilities

• Oversee and coordinate Fleet Services operations across multiple fulfillment centers, ensuring consistent processes, operational efficiency, and service quality.
• Lead, mentor, and support Fleet Services supervisors and their teams, providing guidance, coaching, and performance management.
• Oversee staffing, hiring, training, work assignments, employee development, and performance evaluations.
• Develop and improve operational processes to support current business needs and future growth.
• Create and manage annual operating budgets, maintain financial accountability, and identify opportunities to improve efficiency and control costs.
• Monitor and evaluate Fleet Services performance, identify areas for improvement, and report results to leadership.
• Partner with Account Directors, Account Managers, Account Coordinators, and other internal teams to ensure client needs and project requirements are met.
• Oversee the end-to-end fulfillment process, including fleet orders, work orders, quality checks, delivery and return tracking, inspections, issue resolution, and costing through invoicing.
• Ensure accurate documentation, reporting, and information flow between Fleet Services, internal departments, and external partners.
• Utilize systems such as Customer Gateway, Zoho CRM, Event Express, and the Project System to support daily operations and maintain accurate records.
• Ensure compliance with company policies, operational procedures, and applicable employment requirements.
• Support other Fleet Services initiatives and responsibilities as needed.

Benefits

• Diversity, equity and inclusion initiatives
• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree