Manager, Financial Crime Risk Management (4851)

TD•Toronto, ON

3d•CA$96,900 - CA$136,800•Onsite

About The Position

The Manager, Canada FCRM Training reports to the AVP, FCRM Canada Training and Communications. This role leads the ongoing development, implementation, and maintenance of Business Line/FCRM-specific unit training activities and the overall success of the AML/ATF, Sanctions and ABAC Specialized Training Program. The Manager, Canada FCRM Training develops, maintains and leads the execution of FCRM training specific to business lines and /or FCRM teams in support of the Canada FCRM Training Program learning strategy and plan. This role leads multiple projects simultaneously with SMEs and stakeholders, which includes end-to-end design, development, and delivery of training needs. The Manager delivers and manages the content for the design and build of training content by working with FCRM SMEs, TD Learning & Development, and selected Vendors, where applicable, with the goal of making sure that learning objectives are met and content is written in a way that ensures maximum benefit to learners. This role collaborates and works closely with GAML partners and subject matter experts to conduct information gathering meetings to validate training content has been developed in response to their identified learning priorities. The Manager oversees activities to identify Canada FCRM Program training needs, including assessing and determining optimal solutions for delivering specialized FCRM training. This role leads the development of training content for complex FCRM training initiatives typically large in scale, and strategic in nature. The Manager maintains current knowledge of global AML risks across the financial industry, regulatory trends and changes. This role works collaboratively with TD Learning & Development (L&D) to make sure training deliverables align to business/organizational needs and meet TD L&D standards for execution and delivery. The Manager manages and develops FCRM Training Program content requirements including, where applicable, course list and content mapping against regulatory requirements & project management of all training course development, in support of FCRM SME partners. This role develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions. The Manager evaluates the effectiveness of training programs and whether learning objectives were met for training participants. This role supports the consolidation of training completion data and associated reporting to various reporting committees. The Manager participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, with respect to request for information, reviewing, packaging and/or providing information directly to the requesting party and addressing any findings, as required. This role consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues, where appropriate. The Manager works closely with the management team to support the development of Canada FCRM Training programs ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale. This role contributes to the development of Canada FCRM Training strategic priorities aligned with annual Training Plans. Strong knowledge and understanding of financial services business, and organizational practices/disciplines are essential.

Requirements

Bachelor's degree or equivalent experience in addition to experience below
3+ years relevant experience
Experience in an AML, financial crime, operational risk, or compliance role, or strong business expertise within risk, governance, regulatory, audit or compliance is required
Strong financial services industry experience and AML experience
Excellent analytical, writing, development and editing skills to ensure consistency and quality in training materials and for various audiences
Excellent time management and organizational skills, with the ability to work in a fast-paced and ambiguous environment while managing multiple deadlines and priorities
Effective stakeholder and partner engagement with a professional approach
Highly motivated individual with a proven track record to deliver results
Strong ability to apply critical thinking and to exercise sound judgement in making decisions, and escalating as appropriate
Strong ability to synthesize information, distill and communicate complex information, adapting to the needs of the training audience
Ability to handle confidential information with discretion
Well-developed project management, interpersonal, and problem-solving skills
Ability to independently lead, develop, coordinate, and implement program/project plans and activities to completion
Ability to work collaboratively and build relationships across teams and functions
Proficient with computer applications including Microsoft Office tools (e.g., Excel, TEAMs, Word, PowerPoint)
Ability to identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the team

Nice To Haves

Learning background considered as asset
Knowledge of authoring tools
ACAMS certification, considered an asset
Knowledge of AML/ATF legal and regulatory environment considered as asset
Knowledge/proficiency of web development processes and familiarity with authoring tools such as Articulate, Camtasia, Storyline, etc.

Responsibilities

Develops, maintains and leads the execution FCRM training specific to business lines and /or FCRM teams in support of the Canada FCRM Training Program learning strategy and plan
Lead multiple projects simultaneously with SMEs and stakeholders which includes end to end design, development and delivery of training needs
Delivers and manages the content for the design and build of training content by working with FCRM SMEs, TD Learning & Development, and selected Vendors, where applicable, with the goal of making sure that learning objectives are met and content is written in a way that ensures maximum benefit to learners
Collaborates and works closely with GAML partners and subject matter experts to: Conduct information gathering meetings to validate training content has been developed in response to their identified learning priorities
Oversees activities to identify Canada FCRM Program training needs, including assessing and determining optimal solutions for delivering specialized FCRM training
Leads the development of training content for complex FCRM training initiatives typically large in scale, and strategic in nature
Maintains current knowledge of global AML risks across the financial industry, regulatory trends and changes
Works collaboratively with TD Learning & Development (L&D) to make sure training deliverables align to business/organizational needs and meet TD L&D standards for execution and delivery
Manage and develop FCRM Training Program content requirements including where applicable: Course list and content mapping against regulatory requirements & Project management of all training course development, in support of FCRM SME partners
Develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions
Evaluates the effectiveness of training programs and the learning objectives were met for training participants
Supports the consolidation of training completion data and associated reporting to various reporting committees
Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, with respect to request for information, reviewing, packaging and/or providing information directly to the requesting party and addressing any findings, as required
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues, where appropriate
Work closely with management team to support the development of Canada FCRM Training programs ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Contribute to the development of Canada FCRM Training strategic priorities aligned with annual Training Plans