Manager, Financial Crime Risk Investigation (5331)

TD•Toronto, ON

3d•CA$81,600 - CA$115,200•Hybrid

About The Position

Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized. This role involves leading a team to achieve business/operational objectives, maintain effective day-to-day operations, and deliver quality service and transaction processing. The Manager will provide guidance and direction, review and assess incoming files, monitor service and productivity, and conduct investigations as a working lead. They will also prepare applicable documents, collaborate with external organizations for intelligence gathering, ensure timely and professional investigations, identify and communicate procedural weaknesses, and stay aware of emerging trends and investigative techniques. The role also includes representing the department on internal projects and contributing to the business plan, operationalizing it, and monitoring its effectiveness. Collaboration with key business leaders, HR, Technology, Finance, and Risk Management is expected. The Manager ensures compliance with internal and external requirements, appropriate reporting and escalation of issues, and maintains a culture of risk management. Employee management includes setting targets, developing team expertise, providing feedback, performance reviews, and ensuring compliance with HR policies. Knowledge sharing, fostering a cohesive team, and acting as a brand ambassador are also key aspects of the role. This is an expert-level professional role requiring in-depth knowledge in financial crime risk investigation, understanding the industry and competition, applying best practices, and solving complex problems. The role may lead projects and contribute to setting standards, impacting multiple functional programs and operations. It involves interpreting guidelines and informing decision-making at senior levels, building stakeholder alignment, and providing subject matter advice.

Requirements

Undergraduate degree or equivalent work experience
5+ years experience

Responsibilities

Lead a team of professionals and supervisors to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
Provide guidance and direction to team members within own area of specialization and focus
Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists
Monitor service, productivity and assess efficiency levels within own function and implement continuous improvement
Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
Prepare applicable documents based on criminal and/or non-criminal proceedings
Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
Ensure investigations are professionally conducted and completed in a timely manner
Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
Represent the department on internal projects/committees for own specialized area as necessary
Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.
Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
Ensure appropriate reporting and escalation of issues based on risk profile
Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Responsible for management of all team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
Integrates the broader organizational context into advice and solutions within own area
Understands the industry, competition and the factors that differentiate the organization
Applies best practices to implement process, product or service improvements
Acts as a subject matter expert within their own area of specialty or a resource for others
Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
Contributes to setting standards within area of expertise
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Impacts a range of functional programs and operations across own and related teams
Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels