Manager Financial Clearance - FT - Day - Central Scheduling Lawrenceville NJ

Capital Health (US)•Hopewell Township, NJ

1d•Onsite

About The Position

Responsible for overseeing daily operations of the financial clearance department and point of service collections and price estimation to ensure they operate efficiently. This leader researches and seeks to implement emerging best practices to increase financial clearance efficiency and promote a positive patient experience. The position is eligible for various benefits including Medical Plan, Prescription drug coverage & In-House Employee Pharmacy, Dental Plan, Vision Plan, Flexible Spending Account (FSA) - Healthcare, FSA - Dependent Care, Retirement Savings and Investment Plan, Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Group Term Life & Accidental Death & Dismemberment Insurance, Disability Benefits – Long Term Disability (LTD), Disability Benefits – Short Term Disability (STD), Employee Assistance Program, Commuter Transit, Commuter Parking, Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life, Employee - Voluntary Life Child, Voluntary Legal Services, Voluntary Accident, Critical Illness and Hospital Indemnity Insurance, Voluntary Identity Theft Insurance, Voluntary Pet Insurance, and a Paid Time-Off Program.

Requirements

Bachelor's degree. A High School diploma or equivalent and additional years of experience may be considered in lieu of a formal Bachelor's degree.
Four years of progressively responsible experience in point of service collections and price estimation when accompanied by a Bachelor's degree.
Eight years of progressively responsible experience in point of service collections and price estimation when accompanied by a high school diploma.
Knowledge of copays, deductibles and co-insurance.
Intermediate computer skills.
Organizational skills to meet deadlines and adapt to department needs.
Experience working in an office environment preferred.
Self-motivated; ability to work well with interdisciplinary teams.
Excellent communication skills to include oral and written comprehension at all levels.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Collaborates with other patient access/scheduling department leaders to ensure workflows are aligned to collect patient financial responsibility.
Meets with other revenue cycle and clinical leadership to coordinate services and facilitate a cohesive patient experience.
Gathers and presents financial clearance performance data (e.g. POS collections, % of patients pre-registered, number of estimates provided and estimate accuracy to executive leadership teams).
Oversees planning and development of financial clearance policies and procedures.
Works closely with vendor partners to ensure performance expectations are continually met; maintains strong working relationships with external partners.
Establishes and monitors productivity and quality measures for financial clearance staff and sets parameters for performance dashboards and reports.
Monitors staff productivity and quality; addresses escalated issues in a timely manner.
Works with human resources on recruiting process, hiring decisions, and performance management of financial clearance staff.
Manages payroll responsibilities.
Performs annual evaluations.
Continues professional development by participating in approved training opportunities and continuing education programs.