Correspondence Specialist - FT - Day - Collections & Customer Svc Lawrenceville NJ

Capital Health (US)•Pike, NY

1d•Onsite

About The Position

Responsible for timely and compliant completion of all incoming correspondence for Capital Health pertaining to Revenue Cycle functions, including requests from patients, guarantors, attorney offices, payers and any other third parties requesting hospital and/or professional billing information.

Requirements

High School Diploma or Equivalency.
One year of previous experience of business office functions.
Understanding of HIPAA regulations and PHI requirements required.
Proficient knowledge of business office functions and supporting applications.
Proficient skills in Word, Excel and email required.
Ability to work alone or as a team member showing positive outcomes in specific timeframes.
Strong customer service skills, ability to work in sometimes stressful environment.
Perform detail-oriented tasks with conscientious awareness of detail and accuracy.

Responsibilities

Responds and processes all correspondence requests from various methods and sources – including paper mail, electronic communications, website, fax, telephone, email, etc. from patients, guarantors, attorney offices, payers and third parties
Accounts for, reviews, scans, and files all correspondence and if needed routes the correspondence to the correct department/employee.
Documents clear and concise notes regarding correspondence work in relevant software applications.
Adheres to HIPAA regulations by maintaining the confidentiality of protected health information.
Escalates all priority correspondence requests to management for immediate next steps.
Communicates effectively and consistently with other departments such as Patient Access, Utilization Management, Health Information Management, Denials, etc. for relevant correspondence such as authorizations, appeal letters, and audits to ensure high priority requests are tracked and addressed by the responsible parties
Responsible for assigned work lists and expected to meet established productivity numbers.
Follows organizational policies pertaining to the retrieval, storage and destruction of correspondence.
Prioritizes tasks and manages workloads in an organized manner.
Operates computer software efficiently to complete required tasks
Performs other duties as assigned and adapts to changing departmental demands.