Manager, Financial Aid
About The Position
The Manager, Financial Aid oversees tracking and management of the financial status of student financial aid applications, including FAFSA completion, financial aid paperwork, and gap funding. The role manages Financial Aid team performance by communicating departmental objectives, coaching employees on performance standards, and monitoring progress toward operational goals. This is a fully remote opportunity for goal-oriented candidates focused on outcomes and able to effectively lead and motivate people. The Manager tracks financial aid status for new domestic students, registered students, and applicants; supervises Financial Aid Representatives; helps ensure students are financially planned for their academic year and full program; and provides or coordinates financial aid counseling. The role also supports financial aid communications, student events and workshops, office operations, training, and documentation. Candidates must be able to work Pacific Time hours. Remote work may be available from a predesignated location within the contiguous United States.
Requirements
- Thorough understanding of federal, state, and financial aid programs.
- Proven experience communicating complex financial aid information to students and families.
- Six years of Financial Aid experience; higher education experience is preferred.
- Ability to collect and analyze data, communicate clearly, and exercise independent and appropriate judgment with a diverse client population.
- Proven experience leading diverse teams and training, coaching, and mentoring employees to achieve operational goals.
- Effective problem-solving and troubleshooting skills.
- Ability to work effectively and efficiently under pressure with tight deadlines.
- Strong interpersonal, written, and verbal communication skills.
- Ability to work Pacific Time hours.
Nice To Haves
- Financial Aid experience in higher education.
Responsibilities
- Report to the Executive Vice President of Financial Aid & Compliance on the financial status of new domestic students, including FAFSA completion, gap funding, and file completion.
- Supervise Financial Aid Representatives serving domestic students and ensure students complete the financial aid process and receive necessary gap funding information.
- Ensure new students are financially planned for the academic year and their entire program.
- Ensure students receiving financial aid receive counseling about the financial portion of their program plan and aggregate federal student loan and Pell Grant limits.
- Manage emails from the general financial aid inbox.
- Manage the new student financial aid hotline and hunt lines for inquiries about financial aid file status or other financial aid questions, including CMD referrals.
- Maintain a portfolio of students and track each student's FAFSA completion, gap funding, and file completion.
- Assist with special events throughout the year, including Open Studio, Fashion Show Open House, and Spring Show Open House.
- Lead entrance loan counseling at financial aid orientation for new students before each semester begins.
- Facilitate Academy financial aid workshops and financial aid chats.
- Assist with the Transfer Monitor List and Duplicate Borrower Report.
- Assist Admissions with financial exceptions, including early refunds and registration fees.
- Assist with financial aid office operations, including move and maintenance requests, equipment issues, ergonomic requests, and schedules.
- Assist with training new Financial Aid Representatives and delivering the Financial Aid portion of Admissions new-hire training.
- Assist with updating financial aid documents, intranet and internet content, and the new-hire training manual.
- Perform other duties as assigned by the Executive Vice President of Financial Aid & Compliance.
Benefits
- Health insurance
- 401(k) options
- Paid vacation, with 15 days' accrual at start based on years of service
- Paid holidays
- Paid sick leave
- Commuter benefit program
- Opportunity for full-time employees to take one undergraduate course tuition-free each semester
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
