Manager, Finance Operations Programs

Entergy • Hammond, LA

2d • Hybrid

About The Position

The Manager, Financial Operations Programs is responsible for the oversight, governance, and optimization of the Shared Services Financial Operations portfolio, including the Supplemental Labor Program and Travel & Expense Programs (One Card and Storm Logistics Card). This role provides strategic leadership across the full program lifecycle, ensuring programs align with organizational objectives while delivering measurable improvements in operational efficiency, customer experience, cost savings, compliance, and risk mitigation. As the leader responsible for these enterprise programs, the Manager oversees program strategy, governance, performance, operational excellence, and continuous improvement. The role is also accountable for designing, documenting, implementing, and testing internal controls that mitigate operational, financial, compliance, and fraud risks. Reporting to the Director, Finance Operations, this position serves as a key leader within the Finance Operations organization, developing high-performing teams while driving innovation and delivering exceptional service to internal stakeholders.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Business Analytics, Operations Management, Auditing, or a related field.
• Equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressive experience in Financial Operations, Accounting, Finance, or related business functions.
• Three (3) or more years of leadership or people management experience.
• Demonstrated experience in: Financial operations, Program management, Internal controls, Compliance, Vendor and contract management, Financial systems, Team leadership.
• Strategic thinker with strong business acumen and ownership mentality.
• Ability to translate organizational strategy into measurable operational results.
• Strong leadership, coaching, and team development skills.
• Excellent communication and stakeholder management abilities.
• Skilled at building credibility and influence across all organizational levels.
• Strong analytical and problem-solving capabilities.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to make sound decisions in ambiguous or changing situations.
• Demonstrated success leading organizational change and continuous improvement initiatives.
• Strong understanding of governance, internal controls, compliance, and risk management principles.

Nice To Haves

• Advanced degree preferred.
• One or more of the following certifications is preferred: Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Lean Six Sigma (Green Belt or Black Belt).

Responsibilities

• Lead, coach, and develop a high-performing team responsible for daily program operations.
• Foster a culture of accountability, engagement, continuous learning, collaboration, and operational excellence.
• Manage day-to-day team activities, including: Operational support, Timesheet approvals, Expense report approvals, Performance management, Employee coaching, Career development, Succession planning.
• Model leadership behaviors that promote trust, adaptability, and cross-functional collaboration.
• Establish and maintain effective governance across all assigned programs.
• Design, document, implement, and periodically test internal controls to ensure: Regulatory compliance, Financial accuracy, Operational integrity, Fraud prevention.
• Identify, assess, and proactively mitigate operational and compliance risks.
• Develop and interpret policies, standards, and operating procedures.
• Oversee: Contract administration, Compliance monitoring, Financial systems optimization, Fraud prevention initiatives.
• Own the strategic direction, governance, performance, and execution of the Financial Operations program portfolio.
• Translate strategic objectives into actionable initiatives that improve: Operational efficiency, Customer experience, Cost effectiveness, Risk management.
• Drive continuous improvements through technology, automation, analytics, and process optimization.
• Oversee enterprise systems supporting assigned programs.
• Use data and performance metrics to guide business decisions.
• Manage vendor relationships and partner with Procurement to: Negotiate contracts, Monitor vendor performance, Ensure contractual compliance, Maximize organizational value.
• Identify and implement new products, services, technologies, and operational processes that improve business performance.
• Evaluate emerging opportunities that expand the Finance Operations service portfolio.
• Lead initiatives that increase program maturity, scalability, efficiency, and customer value.
• Champion continuous improvement methodologies and operational excellence across all assigned programs.
• As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Benefits

• As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager