Manager Finance & Business Services

City of Toronto•Union, NJ

12h•$126,000 - $176,140•Hybrid

About The Position

The Manager, Finance & Business Services leads the Customer Experience (CX) Division's financial, human resources, business and administrative services in a high-profile customer service environment. The role ensures effective resource management, compliance and operational performance. It oversees operating and capital budgets, financial controls, workforce planning, labour relations, payroll, procurement, contracts and service level agreements, while leading staff and coordinating divisional policies and corporate support functions. Working with senior management and corporate partners, the Manager provides strategic advice, research and performance analysis to support decision-making, organizational change, continuous improvement, and delivery of divisional and corporate initiatives. The Customer Experience Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City, supporting cross-corporate collaboration, innovation and accountability through data-driven insights, experience design and customer-first strategies.

Requirements

Post-secondary education in Finance, Accounting, Business Administration or a related discipline, or an equivalent combination of education and experience.
Extensive experience leading financial management and business services functions in the public sector or a large, complex organization, including operating and capital budget development, financial statement preparation and reporting, financial analysis, forecasting, variance reporting, financial controls, contracts, procurement, corporate reporting and risk management.
Experience managing human resources and labour relations functions, including workforce planning, recruitment, complement management, payroll administration, succession planning, employee relations, collective agreement administration and labour relations.
Considerable experience leading teams and multidisciplinary project teams, including performance management, coaching and labour relations, and fostering a high-performing, customer-focused culture.
Considerable experience developing and implementing strategic business plans, policies, procedures, operational improvements and organizational change initiatives, and advising senior leadership on complex organizational issues.
Considerable experience managing business services and administrative functions, including contracts, procurement, corporate reporting, risk management, service level agreements and business support operations.
Highly developed stakeholder management skills and ability to foster collaborative relationships across divisions and with external partners.
Highly developed verbal and written communication skills, including the ability to prepare comprehensive, concise and effective reports and recommendations on corporate, policy and administrative issues for all organizational levels.
Ability to present financial or business recommendations to executive leadership, committees or governing bodies.
Ability to use corporate financial systems such as SAP or similar ERP systems, and business intelligence or reporting tools.
Ability to lead continuous improvement, modernization or organizational change initiatives.
Knowledge of applicable municipal legislation, procurement practices and public sector governance.

Nice To Haves

A professional accounting or financial designation, such as CPA or CFA, is considered an asset.

Responsibilities

Develop and implement detailed plans and recommend policies regarding program-specific requirements.
Coordinate, develop, recommend and administer the Division's annual budget, and ensure expenditures remain within approved budget limitations.
Manage and monitor divisional financial activities, including operating and capital budget preparation and analysis, variance reporting, account monitoring and reconciliation, accounts payable and receivable, petty cash, and approval of divisional purchasing transactions.
Ensure financial controls and compliance, identify significant program variances, and recommend strategies and corrective actions to senior management.
Monitor financial targets and key performance measures for Business Support & Administration services and address opportunities for correction or improvement.
Manage divisional staffing, including recruitment, labour relations, organizational change, complement management, position control and strength records, training, succession planning, health and safety, and staffing budgets, in collaboration with the City's People & Equity Division.
Advise the Division Head on staff recruitment and retention strategies.
Coordinate divisional policies and procedures and ensure fair and equitable implementation in compliance with collective agreements, labour laws and relevant legislation.
Represent the Division Head in bargaining discussions concerning collective agreements and related letters or memorandums of agreement.
Manage divisional grievance and arbitration files in partnership with the People & Equity Division, and chair the Joint Labour Management Committee as required.
Manage divisional payroll and human resources functions, including attendance and payroll reporting, employee personnel files, and HR/payroll documents.
Manage, motivate and train staff; oversee teamwork, work quality, organizational performance, continuous learning and innovation.
Supervise day-to-day staff operations, including scheduling, assigning and reviewing work; authorize vacation and overtime; evaluate performance; approve salary increments; and recommend disciplinary action when necessary.
Provide professional support to Managers and participate in divisional senior management organizational and management change initiatives.
Develop and maintain cross-divisional and intergovernmental relationships.
Manage statistical, economic, operational and market research to inform strategic planning and forecast future trends.
Monitor divisional performance indicators and continuous improvement activities, and develop and implement management practices and procedures.
Lead or participate in project planning and administration for corporate and divisional projects and initiatives; develop needs analyses, data, alternatives and recommendations, and implement requirements.
Track decisions related to reports affecting the Division and keep the Division Head informed.
Represent the Division Head at Senior Management Team and Division Heads meetings, and at Council and Committee.
Support vendor negotiations and guide contract and agreement development to ensure compliance and completion of obligations.
Manage service level agreements with operating divisions, including service quantity and quality, measurement criteria and dispute resolution.
Provide operational input and advice to the management team on financial, administrative, business support and purchasing matters.
Manage and coordinate divisional space planning, communications, security, telecommunications, training and development, records management, emergency planning, privacy, complaints follow-up, liaison with the Ombudsman Office, procurement, and asset inventories.