Manager, Field Service

Hologic•Dallas, TX

5d•$98,000 - $150,000•Remote

About The Position

At Hologic, we're passionate about advancing women's health through innovative medical technologies that enable earlier detection, improved diagnosis, and better patient outcomes worldwide. As a global leader in healthcare and diagnostics, our technologies help healthcare providers deliver life-changing care every day. Join a mission-driven organization where your leadership directly impacts customers, patients, and healthcare providers. We invest in our people through career development, leadership training, competitive compensation, and comprehensive benefits while advancing women's health worldwide. We're seeking a people-first Field Service Manager to lead and develop a team of Field Service Engineers supporting our Diagnostics customers across Texas. This leadership role is critical in ensuring exceptional customer experiences, operational excellence, and the reliable performance of technologies that help improve lives.

Requirements

Bachelor's degree and 8+ years of experience in a clinical laboratory, diagnostics, field service, or related environment; or equivalent combination of education and experience.
Previous experience leading and developing remote, field-based teams.
Strong customer-facing leadership and problem-solving skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Experience using Microsoft Office and CRM systems.
Excellent communication, coaching, and relationship-building skills.
Ability to travel up to 50%.

Nice To Haves

Experience supporting diagnostics, laboratory instrumentation, or medical devices.
Service operations or field leadership experience.
Demonstrated success improving team performance, customer satisfaction, and operational results.

Responsibilities

Lead, coach, and develop a high-performing team of Field Service Engineers.
Drive customer satisfaction by ensuring timely resolution of technical and service issues.
Monitor team performance, service metrics, and operational effectiveness.
Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer experience.
Ensure compliance with quality, regulatory, and company requirements.
Manage service operations, including resource planning, inventory controls, and field activity audits.
Identify opportunities to improve productivity, service revenue, and overall business performance.
Support customer escalations and provide leadership during critical service events.