Field Service Manager

Panasonic • Denver, CO

5d • Hybrid

About The Position

This role oversees service operations within a district, focusing on leadership and development of field service technicians, support of the acquisition process, and customer maintenance and growth. The Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives. This includes overall operations of specific Service Team(s) covering contract execution, emergency service, quoted work renewals, warranty, and change requests. The role also involves sourcing, securing, and maintaining customer relationships within a specific district, and assisting the Area Service Manager in developing forecasts, identifying cost-savings opportunities, and assessing risks. Additionally, the Field Service Manager assists in the creation, review, and validation of customer contracts and estimates, assesses department manpower needs, and supports the talent acquisition process for Service Technicians. Performance appraisals, recommendations for merit increases, promotions, training, and facilitation of disciplinary actions are also key responsibilities. The role requires adherence to and enforcement of all workplace safety policies, including OSHA regulations, and facilitation of branch-level safety processes. Support for customer billing and collection processes is also expected, along with additional responsibilities as assigned.

Requirements

• High School Diploma / GED
• 5 years of related experience strongly preferred
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong leadership and business acumen preferred.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.

Nice To Haves

• Associates Degree preferred
• Strong leadership and business acumen preferred.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.

Responsibilities

• Oversee service operations within a district, including leadership and development of field service technicians, support of the acquisition process, and customer maintenance and growth.
• Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
• Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
• Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
• Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
• Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
• Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
• Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
• Supports the customer billing and collection processes as required.
• Additional responsibilities as assigned.

Benefits

• Medical, dental, vision, prescription plans
• Health Savings Account and Flexible Spending Account options
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance
• 401(k) plan with company matching contributions and immediate vesting
• Paid time off
• Stewardship leave
• Parental leave
• Tuition reimbursement for job-related courses after six months of service
• EAP, virtual health management, chronic condition, and tobacco cessation programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED