Field Service Manager

Flex•US Virginia Henrico (AM), VA

6d•$121,200 - $166,600•Onsite

About The Position

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Services Manager. Reporting to the Global Product Line Director - Service, Software & Metering the Field Services Manager will be responsible to lead and develop a team of field service professionals supporting critical power infrastructure and mission-critical customer environments.

Requirements

Bachelor's degree in Engineering, Business, Operations Management, or a related discipline, or equivalent combination of education and relevant field service leadership experience.
3+ years of people leadership experience within field service, commissioning, electrical infrastructure, critical power, industrial services, or related technical environments.
Demonstrated success leading and developing technical service teams in customer-facing environments.
Strong understanding of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting practices.
Experience managing operational performance through KPI-driven decision making.
Proficiency with Microsoft Office and field service management systems.
Ability to travel up to 50%

Responsibilities

Build a high-performing, engaged Field Service team through coaching, mentoring, performance management, and career development.
Foster a culture of accountability, safety, customer focus, and continuous improvement.
Ensure safe, consistent, and high-quality execution of commissioning, maintenance, troubleshooting, and emergency service activities.
Maintain operational readiness and responsiveness to customer needs.
Develop trusted relationships with customers and serve as the primary escalation point for service issues.
Drive customer satisfaction, retention, and long-term partnership growth.
Optimize technician scheduling, capacity planning, utilization, and coverage to meet customer and business requirements.
Ensure appropriate staffing and skills are available to support current and future demand.
Identify competency gaps and implement technical training, certification, and development plans.
Build a pipeline of future technical and operational leaders.
Use data and KPIs to drive productivity, quality, responsiveness, and profitability.
Implement corrective actions and continuous improvement initiatives.
Partner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve customer and operational issues.
Drive field feedback into product and process improvements.
Champion a zero-incident safety culture.
Ensure compliance with company policies, customer requirements, and regulatory standards.
Support service revenue growth through strong customer relationships, service execution excellence, and identification of service opportunities.