Manager, Field Service Engineer

Applied Materials • Boise, ID

13d • Onsite

About The Position

Manager, Field Service Engineer at Applied Materials, a global leader in materials engineering solutions. Applied Materials designs, builds, and services cutting-edge equipment for manufacturing display and semiconductor chips. This role is crucial for delivering material innovation and supporting the global electronics industry. The company fosters a supportive work culture that encourages learning, development, and career growth, empowering employees to push boundaries and drive innovative solutions. Applied Materials is committed to employee health and well-being, offering programs and support for personal and professional growth.

Requirements

• Minimum of an Associates Degree
• Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.

Nice To Haves

• Functional Knowledge: Works on issues where analysis of situation or data requires review of relevant factors.
• Business Expertise: Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives.
• Leadership: Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.
• Problem Solving: Exercises judgment within defined procedures and policies to determine appropriate action.
• Impact: Erroneous decisions or failure to achieve results will cause delays in schedules.
• Interpersonal Skills: Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Responsibilities

• Develops and maintains customer relationships with all relevant individuals in his/her district at all times, at all levels.
• Performs regular customer visits.
• Manages, coaches, and directs all customer engineers in his/her district.
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Gives formal updates to all employees regarding business, new hires, and new products.
• Can invite guest speakers.
• Initiates reports necessary for the business.
• Serves as the prime interface with the Product Divisions for tech support, training, spares, and reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements).
• Monitors the “mentor” program to ensure all new engineers have a defined mentor.
• Executes escalation procedures.
• Responsible for account planning with the District Sales Engineer.
• Provides support plans for system sales to CSD Management, Sales, and Field Engineering.
• Responsible for the financial forecast for his/her district.
• Responsible for cost efficiency within the district, measured by the financial result.
• Responsible for system installation, including planning, reporting, execution, pre-facility meetings, start-up meetings, and process support identification.
• Manages the RMA procedure.
• Measures the effectiveness of engineers.
• Manages the accuracy, understanding, and update of Customer Engineer hours tracking.
• Performs personal cross-checks and signatures, measures customer engineers, and takes corrective action with customer engineers.
• Receives assignments in the form of objectives with goals and the process by which to meet goals.
• Recommends changes to unit or sub-unit policies.
• Provides direction to employees according to established policies and management guidance.
• Administers company policies that directly affect subordinate employees.
• Exercises judgment within defined procedures and policies to determine appropriate action.
• Ensures understanding and compliance with Applied Materials global Standards of Business Conduct at all times, demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Empowerment to push boundaries and learn every day.
• Programs and support for personal and professional growth.
• Comprehensive benefits package.
• Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree