Manager Field Ops

United Site Services•Duncan, SC

7d•Onsite

About The Position

The Manager Field Ops is responsible for managing all operational functions at a branch. This role involves direct oversight of various teams including dispatchers/routers, service technicians, pick-up & delivery drivers, yard personnel, fence crews, and the shop. Key responsibilities include reviewing all operational paperwork for accuracy, monitoring service levels and deliveries to ensure efficiency, recommending improvements, and collaborating with other departments to resolve customer service and delivery issues. The position also involves maintaining proper staffing levels, analyzing operational activities, developing and implementing standard practices, managing fleet DOT administration, overseeing payroll processing for time punches and time off requests, administering the company's safety program, and fostering employee development through performance reviews and creating a positive work environment. The role may also require operating company vehicles and pulling trailers.

Requirements

Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
Minimum 5 years of related experience and/or training
Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
Customer Service
Team Building
Organization
Time Management
Communications
Decision Making and Problem Solving
Knowledge of proper cleaning and repair of those assets
Valid Driver License (Class C)
Experience with multi-stop routing system and dispatch procedures
Computer knowledge (Navision, Microsoft Office and routing/logistics software)
Excellent written and verbal communication skills
Knowledge of financial statements
Experience managing a budget
Knowledge of all company assets in inventory

Responsibilities

Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
Work directly with other departments to ensure excellent/positive communication within the region
Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
Maintain proper staffing levels to meet and exceed customer and branch needs
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
Responsible for fleet DOT administration including, log books & record maintenance
Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
Responsible for employee development & conducting periodic performance reviews
Create and maintain a positive, safe, and effective work environment
Operate a variety of company vehicles
Pull trailers with company vehicles
Perform other duties as assigned