WS - Manager, Field Installation

WillScot • Tucson, AZ

4d • Hybrid

About The Position

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More. The Field Installation Manager (FIM) manages delivery, field repair and service, installations and returns for assigned projects. This critical leadership role drives delivery and installation margins by maximizing internal resources, and achieving key performance metrics such as customer satisfaction, on-time delivery, service, asset readiness and returns. The Field Installation Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

Requirements

• High school diploma, GED, or 3 years of applicable experience
• 7 years’ work experience. OR 2 years of experience with WillScot
• 3 years’ experience managing 10 or more employees across more than one location. OR 2 years of experience with WillScot
• Experience managing a unit or departmental P+L. OR 2 years of experience with WillScot
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email. Strong customer service orientation, active listening, excellent oral/written communication
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• The ability to travel throughout North America, including for extended periods of times.

Nice To Haves

• Bachelor’s degree preferred
• Prior experience with large format temporary tented and/or fabric structures
• 3 years logistic experience. Scheduling, route planning and optimization
• Familiarity with CRM system or other contact management platform. Salesforce experience
• Familiarity with DOT compliance and vehicle telematics. Hours of Service regulations, Electronic Logging Devices, permitting, etc.
• Experience working with outside vendors, including pricing and schedule negotiations

Responsibilities

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings and maintains safety documents and logs.
• Manages employee health and safety by training, observations, and regularly scheduled assessments.
• Ensures operating standards are trained, communicated, and maintained.
• Provides direct and indirect managerial oversight to assigned employees
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Manages delivery & installation profit margin
• Responsible for reporting and documentation related to delivery and installation
• This position may require field visits, ride-alongs and customer inspections
• Works to schedule deliveries/pick-ups.
• Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Coordinates fleet readiness with partners to meet customer demand within assigned
• Manages purchase orders for transport vendors; permitting and set up of pilot cars and escorts where required for delivery, return, and relocation
• Coordinates onsite employees, or vendors and contractors for timely completion of complex installation and removal
• Ensures drivers and/or setup technicians document damages at retrieval and return
• Conducts performance discussions and training with direct reports
• DOT compliance for in-house drivers; monitors and documents DVIR and preventative maintenance files
• Reviews Drivecam coaching opportunities and take action as necessary for assigned in-house drivers
• Assists Drivers in change of schedule or route issues, when necessary
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• paid time off
• paid holidays
• tuition reimbursement
• retirement savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED