Manager, Field Applications Scientists

Thermo Fisher Scientific • Waltham, MA

2d • $167,627 - $170,500 • Remote

About The Position

Thermo Fisher Scientific, Inc. is seeking a Manager, Field Applications Scientists to lead a team and ensure excellent customer support and satisfaction. This role involves a blend of field visits, strategic planning, financial management, and team leadership. The manager will collaborate with sales and service teams to meet customer requirements, manage critical issues, and drive process improvements. A key aspect of the role is to use metrics to evaluate performance, resolve customer difficulties, and report on financial performance relative to targets. The position also involves partnering with internal teams to expand training offerings and setting the strategic direction for the team's future growth. Performance evaluations and feedback are a regular part of the role.

Requirements

• Bachelor’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 5 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience.
• Master’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 3 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience.
• Marketplace/Scientific knowledge in Cell Therapy, Research, and Clinical and Diagnostic settings.
• Integrating internal and field-based activities across functions to support customer requirements.
• Leadership and management experience.
• Laboratory, selling, and customer contact experience.
• Providing application support and training to customers and internal staff.
• Pre- and post-sales activities.

Responsibilities

• Spend 20% of the time “in the field” with FAS visiting customers to develop and maintain good relationships, supervise customer satisfaction and market the services and value provided.
• Collaborate with Sales and Service District Managers to create a cross-functional team to exceed customers’ requirements and drive improvement.
• Manage critical issues as part of the Service and Support leadership team.
• Use metrics to evaluate the performance of the organization and drive improvement.
• Resolve customer difficulties including customer complaints.
• Seek and develop process improvements which increase the company’s ability to provide service and support to customers.
• Assist the FAS team to plan and prioritize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need, and customer sentiment.
• Report on actual performance relative to AOT, provide variance analyses, and revised forecast projections and drive training revenue growth.
• Responsible for meeting budget on OP Ex and Absorption targets.
• Use sophisticated financial systems and processes to own a business as a standalone P&L and balance expense, and revenue, and growth.
• Prepare, submit, and supervise district budgets and headcount requirements.
• Partner with internal Education Services team to drive strategies for both and expansion of training offerings.
• Set strategy for future growth and direction of team.
• Evaluate employee performance and provide performance feedback on a regular basis and take actions as appropriate.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager