Manager, Family Office

The Friedkin Group•Houston, TX

2d•Onsite

About The Position

The Manager, Family Support will support family members in all personal matters with a high degree of responsiveness, customer service, and organization. The Manager will ensure that any problems are dealt with efficiently and all processes are tailored to meet expectations.

Requirements

Bachelor’s degree with 5-8 years of experience or equivalent combination of education and/or experience
Excellent customer service and communications skills
Strong management skills as the role is centered on the efficient coordination of tasks and people
High level of confidentiality and professionalism
Ability to manage and execute multiple projects at a given time
Able to research and gather information from a variety of sources
Develop well-rounded and thorough recommendations and action plans
Able to anticipate needs and respond proactively
Able to work independently and exercise independent judgment
Able to promote, coordinate, and support change
Available to travel with trips ranging from short one hour tasks to multiple day events

Responsibilities

Handle correspondence with external and internal stakeholders and ensuring fully understand needs and expectations as well as communicate continuous progress updates and successful completion of requests
Manage all appointments, travel arrangements, memberships, mail/shipments, administration of banking/credit cards, and documentation
Anticipate upcoming events, plan, and coordinate all tasks necessary to accomplish tasks timely and successfully, ensuring the process appears seamless to the principal
Research, provide recommendations and drive completion of requests and asset acquisitions
Coordinate with accounting timely payment of bills, correct coding of expenses, and processing of reimbursements
Manage movement, set-up, and winding down of households, including but not limited to transfer and tracking of goods, setting up/disconnecting utilities, setting schedules, coordinating logistics and transportation, dispatching/delegating work, and prioritizing tasks
Anticipate and oversee administration and maintenance needs of vehicles and residences, including handling and keeping current on registrations, certificates, permits, as well as setting schedules, coordinating logistics, dispatching/delegating work
Monitor the quality of work from runners, housekeepers/managers, maintenance, external vendors/contractors, etc. according to standards set by the principals