Manager, External Communications

JLL•Chicago, IL

1d•$84,600 - $114,000•Onsite

About The Position

JLL is seeking a Manager, External Communications to drive strategic public relations initiatives for the firm’s REMS business line and global Industries. This role involves developing, implementing, and measuring external communications programs, supporting multiple stakeholders, and managing critical project deliverables. The ideal candidate is detail-oriented, forward-thinking, and capable of thriving in a fast-paced environment while managing multiple priorities and deadlines. This position reports to the Director of Global Occupier Public Relations.

Requirements

5 years overall experience that contributes to a well-rounded strategic communications background.
Excellent writing, editing and verbal communication skills
Proven track record of working effectively in fast-paced environment and successfully managing multiple priorities simultaneously
Ability to work collaboratively and effectively with colleagues around the world and at all levels
Creative problem solver and self-starter with demonstrated agility, initiative and “can-do” attitude
Bachelor’s degree in communications, PR, journalism or related field
Marketing, external communications and/or journalism experience
Detail-oriented with excellent organizational and prioritization skills
Strong stakeholder management skills
Understanding of and commitment to client service
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Commercial real estate industry experience helpful but not preferred
Background working in a matrixed organization preferred
Experience managing multiple communications channels and reaching disparate audiences

Responsibilities

Understand and articulate Global and Americas goals and objectives in relation to REMS’ mission, values and strategic direction.
Contribute to Public Relations strategies that support REMS and priority industries, aligning with JLL’s overall brand positioning.
Drive programming for content development, proactive media relations, conference participation, speaking opportunities, earned media, and award submissions.
Develop and advise JLL leaders on communications program messaging, priorities, and business narrative.
Build media relationships with targeted publications, potentially in collaboration with an external agency or agencies.
Identify creative and innovative ways to convey the JLL story and bring our JLL “big themes” to life through REMS and Industries stories/messaging and in collaboration with clients.
Identify and develop a bench of spokespeople in key topic areas who can speak on behalf of the JLL brand and help shape and promote thought leadership / external content in those areas.
Effectively extend content into demand generation efforts led by marketing and internal communications, as appropriate.
Incorporate analytics and metrics in planning and evaluation of external communications activities, taking a data-driven approach to communications efforts and counsel.
Support reactive media relations as needed, including crises related to reputation management.
Develop a deep understanding of commercial real estate industry and JLL’s businesses, capabilities, clients and results.
Provide additional ad hoc counsel on other business line programs that also sit within the larger Work Dynamics communications team.
Develop and execute content for JLL’s digital and social media channels – including LinkedIn and JLL.com – to support communications objectives.
Evaluate external speaking engagements and media opportunities.
Contribute to reporting efforts for external communications initiatives.
Partner with internal shared services teams for select projects involving design, metrics, and media monitoring.
Develop relationships with key contacts at all levels of JLL’s business.
Manage productive relationships with internal partners to the business (such as marketing, research, internal communications, brand, digital, etc.) at regional, national, and global levels.
Develop relationships and lead programs with leaders across the JLL business, advising and collaborating with them as appropriate.