Manager, Executive IT Concierge (Bilingual - Korean/English)

Hyundai Motor Company•Fountain Valley, CA

2d•Onsite

About The Position

We are seeking a highly skilled Manager, Executive Tech Concierge to serve as the dedicated technology partner for our CEO. This is a high‑visibility role responsible for ensuring the reliability, performance, and security of all executive-facing technology—both domestically and globally. The ideal candidate brings advanced technical depth in networks and endpoint systems, the ability to perform in‑depth log analysis and root‑cause troubleshooting, and the interpersonal skill to support a senior executive with clarity and confidence. Fluency in Korean and English is required to support global collaboration and executive communications.

Requirements

Seven or more years in IT support or executive tech enablement roles.
Bachelor’s degree required.
Fluency in Korean and English (spoken and written) to support global executive operations.
Advanced experience with Microsoft 365, Windows, macOS, iOS, and endpoint device management.
Strong hands-on knowledge of: Network troubleshooting (VPNs, Wi‑Fi, enterprise connectivity). Endpoint diagnostics and log analysis (Event Viewer, crash logs, performance logs). Enterprise conferencing and collaboration platforms.
Solid understanding of cybersecurity fundamentals, executive data protection, and secure IT practices.
Ability to travel globally up to 40% and provide after-hours support.

Nice To Haves

Master’s degree is preferred.
Proven experience supporting senior executives or C‑suite leaders in high-availability environments.
Experience supporting global or multinational environments strongly preferred.

Responsibilities

Serve as the primary technology advisor and hands-on support resource for the CEO.
Maintain, troubleshoot, and optimize executive laptops, tablets, smartphones, conferencing systems, and travel connectivity solutions.
Provide immediate, white‑glove IT support during global travel, executive meetings, and high‑stakes events.
Diagnose and resolve advanced network connectivity issues, including VPN, Wi‑Fi, roaming, and international carrier challenges.
Perform deep endpoint log analysis (Windows and macOS) to identify root causes of instability, performance degradation, and recurring incidents.
Troubleshoot complex endpoint issues, including: Windows kernel-level events, system crashes, and BSOD incidents Application hangs, performance bottlenecks, and synchronization failures Global enterprise applications running on endpoint environments Windows indexing, search, and system service failures
Ensure executive systems comply with enterprise security standards, including: MFA, encryption, secure VPN access, and data protection protocols Secure travel and international connectivity practices
Partner with cybersecurity and infrastructure teams to proactively reduce risk.
Coordinate with internal IT teams and external vendors on hardware, software, and infrastructure upgrades.
Recommend and implement endpoint, network, and application optimization strategies tailored to executive usage patterns.
Document issues, resolutions, and best practices; contribute to knowledge base and executive IT playbooks.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs
Compensation Range: $86,800.00 - $124,00.00 annual base salary